New Utility Communication Alliance Offers Customer Self-Service and Power Outage Communication Choices
Online PR News – 21-July-2010 – – Columbus, Ohio, July 20, 2010: To succeed in today’s fast-paced world, utilities must communicate with their customers in every imaginable way, including landlines, cell phones, pagers, voicemail, text messaging, e-mail and more. Twenty First Century Communications (TFCC), provider of utility communication solutions, and iFactor Consulting, a leading supplier of utility software and consulting services, today announced a strategic alliance offering utilities new ways of using technology to connect people to information.
Utilities have long used TFCC’s High Volume Call Answering system to field the large influx of calls during power outages. Now, in case of a power outage, TFCC utility customers can tap into iFactor’s Storm Center and Notifi technology. Storm Center lets utility customers go online to see the extent of the power outage, even down to their local area. Notifi is an enterprise communications system which allows utilities to communicate with customers using email and text message.
According to Jim Kennedy, TFCC chief executive officer, “Teaming with iFactor and their Storm Center and Notifi products is an important step in the evolution of our Utility Communication Solution.”
Utilities that achieve best-in-class customer satisfaction ratings recognize the tremendous value in effectively communicating with customers. “Using TFCC technology to communicate with utility customers opens up the mobile communication channel and is a key step in reducing costs. But the biggest benefit for utilities is improved customer service,” Kennedy added.
According to Brad Sileo, iFactor vice president of business development, the key is letting utility customers decide how they want to communicate with their utility. “iFactor’s outage communications product suite dovetails perfectly with TFCC’s utility communications solution. Combining TFCC’s 20 years of utility experience with iFactor opens up web and mobile channels to utilities.”
TFCC’s Utility Communication Solution handles a wide variety of common outage messages including real-time outage alerts, outage updates, planned events, and unplanned events. Other uses include reminders for billing & payment, service appointments, program enrollment, energy usage and load curtailment.
About Twenty First Century Communications
By using technology to connect people to information, TFCC provides time-sensitive communication solutions that help clients quickly receive and send high volumes of information to the right people at the right time, using most any communication device.
For more than 20 years their suite of web-based, high-speed, high-volume notification solutions have been the industry standard. Backed by the largest and most reliable telecommunications network in North America, TFCC’s reliable inbound and outbound communication solutions are in place at hundreds of government, corporate, utility, education and healthcare organizations all across the country. For more information visit: www.tfcci.com
About iFactor Consulting
iFactor Consulting offers the industry leading suite of customer communications products, including Storm Center for interactive outage maps and Notifi for proactive email and text message transactions. These products allow you to expand customer relationships by offering information using channels that customers prefer – the web, mobile web, and text messages. iFactor Consulting offers complete solutions for large and small utilities, including software products, managed services, solution support, and complete implementation. For more information visit www.iFactorConsulting.com.
Twenty First Century Communications Director, Marketing & Communications
Phone: 614.442-1215 ext. 262
iFactor Consulting Office Manager