Brookeside INSIGHTâ¢ creators honored with two category wins at the worldâs premier business award competition in Las Vegas.
Online PR News – 15-April-2014 – Acton, MA – Acton, MA - The Brookeside Group, a consulting, training and technology firm specializing in client relationship management, took home the Gold Stevie Awards medal for âCustomer Service Consulting Practice of the Yearâ at the awards ceremony on Feb. 25, 2013 in Las Vegas. The Bostonbased firm was also awarded a Bronze medal for âCustomer Service Training Practice of the Year.â
âWinning âCustomer Service Consulting Practice of the Yearâ is a testament to our commitment to our clients and our continued success helping them create and maintain strong business relationships,â said Tom Cates, president of The Brookeside Group. âWe are honored to be recognized as a leader and innovator in the field of customer relationship consulting and training.â
In the âCustomer Service Consulting Practice of the Yearâ category, Brookeside won gold for its outstanding work with a Fortune 1000 property insurer.
The client engaged Brookeside to assess and streamline their client engagement process. Brookeside facilitated an intensive session to make the process more efficient and effective. A group of key stakeholders from all levels of the organization (essentially all those who touch the process) gathered for five productive days to develop a new, customer-centric process. The new process focuses on ensuring customers renew annually while achieving business goals together.
The medals were presented by the StevieÂ® Awards, which hosts many of the world's leading business honors ceremonies, including the prestigious American Business Awards. More than 1,100 entries from organizations around the world were submitted to this yearâs StevieÂ® Awards for Sales & Customer Service. Winners were determined by a panel of industry professionals who were invited by the Stevie organization to judge finalists on a 10-point scale.
To learn more about The Brookeside Group, please visit brookeside.com or email email@example.com.
About The Brookeside Group
As the leader in client relationship management and analytics for nearly a decade, The Brookeside Group provides strategic consulting services and relationship-building software tools to a broad client base, ranging from startups to the Global 1000. Brookesideâs flagship product, Brookeside INSIGHTâ¢, is a patented client relationship analytics software program that helps drive long-term, mutually beneficial relationships. Brookesideâs consulting and training focus on increasing revenue through growth strategies, sales force effectiveness and account planning.
For more information, visit www.brookeside.com