The IMC RBNQ is one of the most prestigious Quality Awards in India (based on the Malcolm Baldrige Business Excellence Framework, USA).
Online PR News – 25-March-2014 – Mumbai – Mumbai, March 19th, 2014:YES BANK, India’s fourth largest private sector Bank was awarded the “Ramkrishna Bajaj National Quality (RBNQ) Business Excellence Award - 2013” in the Services Category. Organized by Indian Merchants’ Chamber, YES BANK is the only bank to win this prestigious award in the history of the RBNQ Award. YES BANK was adjudged the winner basis a rigorous evaluation process comprising of assessment across parameters such as Leadership Capabilities, Strategy Planning, Customer & Market Orientation, Measurement, Analysis & Knowledge Management, Capable Workforce and Process Management. Chief Guest Mr Arun Maira, Member, Planning Commission, Government of India presented the award to YES BANK.
Speaking on this recognition, Mr. Rana Kapoor, MD and CEO, YES BANK, said, "It is an honour to be the only Bank in India to win this coveted recognition. YES BANK has adopted and implemented the best service quality practices, with a focus on operational excellence. We are committed to providing cutting edge customer service to our valued customers and winning the IMC Ramkrishna Bajaj National Quality Award for Business Excellence. This is a strong reinforcement of our commitment and a true recognition of our efforts which have culminated in uncompromising quality being the focal point at the Bank. "
YES BANK has also been recognized as the Best Mid-sized Bank at the ‘Business Today - KPMG Best Bank Awards 2013’ and was also awarded with ‘The Strongest Bank Balance Sheet in India’ by the Asian Banker Magazine, amongst a host of other significant domestic and international recognitions for its unrelenting pursuit of business excellence and quality assurance.