New services provided include service desk support and personnel to manage key ITIL processes
Online PR News – 15-July-2010 – – Southfield, MI - TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has expanded its service responsibilities with an existing client, adding service desk support and personnel to manage several of the client's ITIL processes.
TechTeam has delivered security administration and access management services for the client, a Fortune 500 global manufacturer, since 2007. With the addition of service desk support, TechTeam now manages more than 12,000 service requests and incidents per month via e-mail, web and phone in support of approximately 28,000 of the client's end users across the globe. Beyond the service desk, TechTeam also now provides personnel to support change, problem, event, and asset and configuration management.
"This expanded relationship demonstrates our client's trust in TechTeam to deliver high quality IT outsourcing solutions that support their critical functions, enhance their overall IT environment and increase their agility – while saving them money," said Gary J. Cotshott, president and chief executive officer of TechTeam Global. "We are proud that this client chose us to provide these expanded services based on our strong qualifications and our history of excellent service for their end users. We look forward to continuing our successful partnership for many years to come."
About TechTeam Global, Inc.
TechTeam Global, Inc. is a leading provider of IT outsourcing and business process outsourcing services to large and medium businesses, as well as government organizations. The company's primary services include service desk, technical support, desk-side support, security administration, infrastructure management and related professional services. TechTeam also provides a number of specialized, value-added services in specific vertical markets. Founded in 1979, TechTeam has nearly 3,000 employees across the world, providing IT support in 32 languages. TechTeam's common stock is traded on the NASDAQ Global Market under the symbol "TEAM." For more information, call 800-522-4451 or visit http://www.techteam.com.
Safe Harbor Statement
The statements contained in this press release that are not purely historical, including statements regarding the Company's expectations, hopes, beliefs, intentions, or strategies regarding the future, are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Actual results may differ materially from those expected because of various known and unknown risks and uncertainties, including, but not limited to, delays in the implementation of the business; changes in the customer's business or requirements thereof; difficulties in obtaining the customer's knowledge, procedures, or authorizations; and difficulties in providing the service solutions for the customer. These and other risks are described in the Company's most recent annual report on Form 10-K and subsequent reports filed with or furnished to the U.S. Securities and Exchange Commission. The forward-looking statements included in this press release are based on information available to the Company on the date hereof, and the Company assumes no obligation to update any such forward-looking statements.