24-hour service agreement ensures the maximum productivity of your systems
Online PR News – 15-July-2010 – – Balingen, July 14th - In these uncertain times, many firms have problems in setting themselves apart from the competition through their core products. Hence, customer-oriented services take on an evermore decisive meaning in gaining the competitive edge. With its 1,000 service technicians throughout the world and in the region of 20,000 permanently available replacement parts, Bizerba, the technology manufacturer from Balingen, ensures that all scales, machines and systems work reliably.
“We place great importance on providing competent consultation and active customer-orientated service regarding issues of use, operation and data security. With our six regional sales and service centres, 34 branches and 250 service locations, we have one of the most dense consultation and service networks in Germany,” says Robert Keller, Director of Business Services at Bizerba. The main requirements made of the service organisation are high quality and short reaction times at reduced costs.
The 24-hour service agreement guarantees around the clock care of the systems. In the event of a faults in the system , the customer can dial a central service number¬ - also at night - and will be connected automatically to the responsible service employee. The attending technician contacts the customer within one hour and starts to analyse the problem. He can make use of all customer-specific documents and replacement parts and eliminate a fault in just a few hours in most cases,” explains Keller. This helps to minimise expensive down times and to ensure maximum productivity of the products.
Bizerba is a leading, worldwide-operating technology company offering professional system solutions in scale, label, information and food service technologies, in the retail, food industry, producing and logistic segments. Sector-specific hardware and software, high-performance network-compatible management systems as well as a wide selection of labels, consumables and business services ensure transparent control of integrated business processes and high-level availability of Bizerba-specific performance features.
Worldwide, Bizerba is present in over 120 countries – with 41 shareholdings in 23 countries, as well as 54 country distributors. In 2009, company turnover decreased by approx. 9 % compared to previous year. The company’s headquarters, with a staff of 3,000, is located in Balingen, Germany. Further manufacturing facilities are located in Meßkirch, Bochum, Vienna (Austria), Pfäffikon (Switzerland), Milan (Italy), Shanghai (China), Forest Hill (USA) and San Luis Potosi (Mexico).