ENETsolutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ENETsolutions for delivering outstanding customer service to customers in the United States of America.
Online PR News – 31-January-2014 – Houston, TX – ENETsolutions Awarded Customer Satisfaction Gold Star Five Consecutive Years
HOUSTON, TX, January 29, 2014– ENETsolutions announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes ENETsolutions for delivering outstanding customer service to customers in the United States of America.
“Exceptional customer service has been a fundamental and core value of ENETsolutions’ business model since the inception of the company. Our Managed and Professional Services offerings, technology solutions and 24x7x365 live technical support is a direct commitment to providing our customers with unparalleled technical assistance and expertise. The Cisco Customer Satisfaction Excellence Gold Star has become a primary benchmark for measuring customer satisfaction in our organization and is an award we accept with honor and high esteem,” ENETsolutions President and C.E.O. Craig Hardee.
ENETsolutions values the foundational principles of exceptional customer service while supplying innovative technical solutions that positively impact an organization. As an IT services provider, ENETsolutions’ technical operation is based on the IT Infrastructure Library (ITIL) framework which serves as a worldwide best practices guideline for IT service management. This industry standard practice provides a strategic partnership with customers as it combines people, technology and processes to create a complete sales and technical lifecycle with customer service at the forefront.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
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ENETsolutions is a Houston-based leader in IT solutions providing clients—from small, local businesses to Fortune 500 corporations with worldwide presence—with technology solutions to keep them connected and productive. The company provides full IT support and services including managed services and hosting, voice services, video conferencing, server virtualization, disaster recovery, network security, and technology consulting. ENETsolutions is one of only 40 partners in the United States and one of only 67 partners worldwide to be certified Cisco Gold, Master UC Specialist, and Cloud & Managed Services Master Partner. For more information, visit www.ENETsolutions.net.
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If you would like more information about this topic, please contact Salim Gheewalla at 281-953-8830 or email at SGheewalla@ENETsolutions.net.