ITCube Solutions is offering the only service designed for mystery shopping companies that enhances value of the quality of information received by their clients and reduces the cost of operations incurred the mystery shopping companies itself.
Online PR News – 21-January-2014 – Cincinnati, Ohio – The intent of Mystery Shopping Support is to bring immediate and tangible difference in the value of the information rendered by a Mystery Shopper and make the Mystery Shopping Service more profitable.
Our study shows that up to 60% of the surveys submitted by shoppers have Spelling mistakes, grammatical mistakes, Misrepresentation of information, incomplete surveys, lack of receipts, Audio / Visual Media, etc.
These errors degrade the value of the report generated the Mystery Shopping Campaign and more often result in a failed campaign and a complete loss of financial and other resources invested in the campaign.
Auditing & Quality Control:
We correct the shopper surveys based on available collaterals, rules and guidelines recommended by our clients. Some of these are -
• Complete, Correct and verified information
• Quality of audio/visual supplements
• Information verification with pictures, videos and audio dictations/transcripts attached to the report
• Completing the forms using information from audio-visual supplements
• Coordinating with assigned shopper through email / phone where necessary
• Verifying numbers and amounts in surveys and receipts
• Grammar and sentence construction used in Shopper comments
• Overall accuracy of survey as per survey guidelines.
You pay shoppers only for complete and accurate surveys thereby saving money on both, paying for an incomplete surveys and save on rescheduling the survey.