Comm100 Raises the Bar in Live Support Software With Multiple Language Packs and Chat-to-Ticket Feature
Online PR News – 03-July-2010 – – Comm100, the provider of open source and free hosted customer service software, today announced the launch of Comm100 Live Chat 4.1, an updated version of its free hosted online chat solution.
Comm100 Live Chat allows businesses to meet customer needs in real time through online chat. More than 25,000 businesses have registered with Comm100 in 9 months. With the new version, businesses are able to set the interface language of the visitor side. Several built-in language packs, including Spanish, German, Japanese and Chinese are provided for quick use. More language packs, such as French and Portuguese, are on the way. Businesses can also freely tailor the interface texts and system messages according to their needs, which means they can translate the visitor interface into any language they want.
To satisfy the strong demand of global businesses and help them better use Comm100 services, Comm100 not only makes it possible to customize the interface language of its live chat software, but also launches Spanish, German, Japanese and Chinese versions of its website.
For added convenience, Comm100 Live Chat 4.1 is seamlessly integrated with Comm100 Email Ticket allowing for efficient email tracking and follow up. Chat transcripts and offline messages can be automatically or manually attached to a ticket.
"We never stop improving our customer support solutions. The release of Comm100 Live Chat 4.1 is an example of the efforts we make in providing the customization our clients want and the usability they require," said Amy Gu, VP of Comm100.
About Comm100 Live Chat
Comm100 Live Chat is the fast-growing free hosted online chat solution. It is designed to help customer support and sales representatives chat with website visitors in real time and have their questions answered instantly. More info about Comm100 Live Chat can be found at:
About Comm100 Network Corporation
Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 Network Corporation focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers more effectively through multiple integrated communication channels, including Live Chat, Forum, Newsletter, Survey, Knowledge Base, Email Ticket and Issue Tracking. All Comm100 products are delivered as FREE SaaS/Hosted applications and fully managed by Comm100. A part of the applications are also available open source. Comm100 is a Microsoft Gold Certified Partner. Visit us online at: http://www.comm100.com/.