Innovative Personal Analytics Improves Productivity at Leading French Telecom Service Provider
11/19/2013

Hypersoft Personal Analytics technology is now being used by a leading French telecom company that specializes in providing comprehensive telecommunications expense management services to large European companies.

Online PR News – 19-November-2013 – Paris, France – Hypersoft Information Systems announced today that its Personal Analytics technology is now being used by a leading French telecom company that specializes in providing comprehensive telecommunications expense management services to large European companies. According to the Commercial Director of the telecom company, Hypersoft was chosen for this demonstration project based on the German company’s 20 year history of developing innovative, cutting-edge analytic projects.

OmniContext™ Personal Analytics improves personal productivity by giving employees the ability to measure certain aspects of their work, analyze the results, and make changes based on them. Personal Analytics was developed by Hypersoft based on a decade of experience in understanding precisely what the right metrics are for executives in dynamically changing organizations who want to make the right decisions without wasting their resources.

For the telecom project,employees from three different departments (Production, Support and Commercial) installed the Personal Analytics agent on their workstations and used the OmniContext™ dashboard to get daily reports on what desktop applications they spend the most time with [including Microsoft Office and Customer Relationship Management (CRM) tools]. The daily reports also provide information on the employee’s communications activities using Outlook email and Lync Instant Messaging in order to better understand relations between both teams and customers.

In addition to the individualized daily reports that each employee uses to measure his or her productivity, the project generates a group report for each business unit that is used to initiate a dialogue with employees about how to improve their personal productivity.
By giving employees precise information about what they do on a daily basis, OmniContext™ Personal Analytics allows them to get insight into their own work habits and the ability to self-manage to make positive, permanent changes.

About Hypersoft

Hypersoft Information Systems is the world’s leading provider of Organizational and Operational Intelligence for global enterprises and government institutions. Hypersoft delivers analytic insight and detailed metrics for projects of organizational change and for ongoing operational performance. Its extensive expertise, as well as state-of-the-art analytics technology, are used worldwide by corporate clients and managed service providers. The work activities of more than 2 million users in organizations worldwide are measured by Hypersoft.