DILAX Announces Real-Time Passenger Counting Solution For Train Operators

Provides real-time load information and instant visibility of ‘pinch points’ enabling operators to quickly take action to improve the passenger experience

Online PR News – 15-November-2013 – Wandsworth/London – DILAX, the leading global provider of people counting technology, has launched a new real-time solution for train operators. This innovative system could enable transport operators to enhance the service information provided to passengers waiting at stations or implement apps for smartphones and tablets that will enable them to better manage their journeys. For operators, it gives real-time load information and instant visibility of ‘pinch points’ enabling them to quickly take action to improve the passenger experience.

According to Nigel Fountain, Managing Director of DILAX UK: “This new technology has the potential to provide passengers with access to real-time information, including available seating, helping them to plan their travel to make more effective use of their time and avoid overcrowding. Knowing that their journeys would be a more pleasant experience may also encourage more people to use public transport.”

The new real-time system could significantly enhance the information provided to passengers waiting at stations. As well as having the estimated arrival time of the next trains, passengers could also be provided with information showing how crowded they are. They could then choose whether to take the first train or wait a few minutes in order to have a seat for the duration of their journey. Using easily developed apps, both Android and IOS, will provide people with the same level of information, whether at home, work or any other location, using smartphones, tablets or laptops.

The DILAX real-time system is already being used by one of the world’s leading bus operators to manage a fleet of more than 500 buses in a major European city. It provides operations staff with web-browser access to a Google Map display giving the location of all buses equipped with DILAX people counting systems across the city in real-time. Each bus is displayed with a coloured icon that provides an instant view of current passenger loading and operators can click on each one to review what the loading has been over the last five stops. This provides operators with visibility of ‘pinch points’ across the network as they occur and enables extra resources to be deployed to help reduce overcrowding.


Founded in 1988, DILAX is a global provider of fully automated people and passenger counting systems, services and solutions for use in diverse retail, transport and public facility applications. The company develops and manufactures innovative technology solutions, supplying complete systems and services, including system integration and hosting, to meet the needs of individual customers. It also has high levels of project and multi-project management expertise to ensure the on-schedule implementation of ready-to-run solutions and provides technical support around the world. DILAX has over 100 employees based at offices in the United Kingdom, Canada, Germany, France, Spain and Switzerland.

For further information, please visit www.dilax.co.uk