Finland’s Elisa Expands and Extends Amdocs’ Managed Services Contract through 2018
11/13/2013

New agreement expands Amdocs’ responsibility to cover Elisa’s entire billing operations including legacy, Amdocs and third-party systems; enables Elisa to further simplify and consolidate IT operations

Online PR News – 13-November-2013 – Pune/maharashtra – Pune November 13, 2013Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, and Elisa, Finland’s leading provider of wireless, wire line, broadband Internet and cable TV services have signed an agreement expanding and extending the existing managed services relationship between the companies through 2018.Under the new agreement, referenced in Elisa’s recent fiscal 2013 third-quarter results report, Amdocs will be managing Elisa’s IT systems across multiple lines of business, expanding its support of Elisa’s Amdocs billing systems to cover additional legacy billing and third-party mediation systems. Managed services delivered will include applications development, operation and maintenance.
“We recognize Amdocs’ depth of experience in billing and telecom IT operations and see this agreement as a natural expansion of our relationship which started in 2005,” said Timo Katajisto,chief technology officer at Elisa. “Outsourcing ourentire billing operation to Amdocs and appointing Amdocs as the single point of contact for our multiple supplierswill allow Elisa to further reduce operational risk and focus its attention on growing new lines of business.”
“Service providers are increasingly adopting managed services models to drive high IT and business performance levels while ensuring efficient cost structures,” said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. “Our managed services will allow Elisa to provide an excellent and consistent customer billing experience as well as call upon Amdocs’ expertise to drive innovation.”
Amdocs has been delivering managed services to communications service providers around the world for 30 years, and today supports more than 500 million subscribers in a managed service model.