Home improvement contractor Pocono Luxury receives high satisfaction marks from customers, earning it the prestigious Talk of the Town Award for the third straight year.
Online PR News – 17-October-2013 – Henryville, Pennsylvania – For the third year in a row, Pocono Luxury Inc. has earned a 5 star satisfaction rating from its customers, winning it the 2013 Talk of the Town Customer Satisfaction Award in the Home Improvement & Remodeling category.
Originally begun as a home builder/developer, Pocono Luxury has truly made a name for itself in the home improvement/remodeling industry with three consecutive Talk of the Town Awards under its belt.
Despite the fact that the remodeling industry and contractors often get a bad name, Pocono Luxury continues to grow its list of satisfied customers. “This third consecutive award for customer satisfaction means a lot to our business,” says Dimitry Metelkin, President of Pocono Luxury. “It tells us that we are on the right path and encourages us by letting us know that our efforts are not going unnoticed.”
To further secure its place in the industry, Pocono Luxury has been focusing on and expanding its philosophy of ensuring absolute customer satisfaction at any cost, according to Metelkin. “We will continue to build on this philosophy and work toward changing the overall perception, experience and expectations that homeowners have when it comes to hiring a contractor,” he says.
Furthermore, Pocono Luxury is in the process of opening a retail side to the business, which will extend its ability to provide quality materials for its projects. The retail side, called unique4home.com, allows the business to offer customers an out-of-the-box shopping and selection experience so they can create truly custom rooms in their homes. “We already offer superior to most and completely customizable workmanship, but now we are able to offer a truly unique product and items that you simply can’t find in the big box stores,” says Metelkin.
Metelkin credits the entire Pocono Luxury team for the company’s success. “All members of our team treat every project with the utmost respect and attention to detail,” he says. “We realize that we are far from perfect, but no project is considered finished until the customer is completely satisfied.”
Metelkin and his team are grateful to their customers for acknowledging their efforts. “We would like to thank our customers for the business and the opportunity to make their visions come to life in turning their houses into homes,” he says. “We would also like to thank them for their high praise on the finished product.”
Pocono Luxury stands behind its work no matter what, offering a three-year warranty separate from any manufacturers’ warranties. “It's all about building and keeping a good name,” says Metelkin. “We go above and beyond to make sure the customer is always happy with the end result. In the construction industry, problems are common place; unlike other companies, we deal with the problems and make things right by the homeowners.”
About Pocono Luxury Inc.
Established in 2004 as a home builder/developer, Pocono Luxury Inc. has branched out to include a home improvement/remodeling division serving the Lehigh Valley, Poconos and Wilkes/Scranton areas. Pocono Luxury specializes in remodeling projects such as kitchens, bathrooms, basement finishing and additions. Additional services include basement waterproofing, decks and deck enclosures, and custom tile and hardwood installation.
Pocono Luxury Inc. is located in Henryville, Pa. For more information about the company and its services, call 570-872-6225 or go online to www.poconolux.com.
About the Award and Sponsors:
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S., honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CM Power Rating™. Only those that receive a 4-star to 5-star rating receive the Talk of the Town Customer Satisfaction Award.
This is the fifth year Celebration Media, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact Celebration Media and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.