ScottMadden Launches Third Cycle of HR Shared Services Benchmarking Study with APQC

How does your organization compare? What are the trends in HR shared services?

Online PR News – 15-October-2013 – Atlanta, GA – ScottMadden, Inc., a general management consulting firm, has launched the third cycle of its HR Shared Services Benchmarking Study with APQC. This study provides leaders of HR shared services organizations an opportunity to measure their performance, compare their practices to peer organizations, and understand current trends.

This multi-year study, focused on U.S. or North American HR shared services organizations with service centers and centers of expertise, captures metrics related to staffing, scope, operating models, and performance, as well as qualitative questions about the participant’s practices. The study provides reliable, comparative benchmarking data that can be used to validate an operation’s performance to senior leadership and improve the efficiency and effectiveness of HR shared services.

At ScottMadden, we continue to see an increase in the use of Tier 2 specialists in HR shared services through increased use of self-service and expansion of higher value services delivered by the service center.

“The study covers a range of topics which allows organizations to pinpoint areas for improvement—whether that’s staffing levels, cost, use of technology, or other operational practices,” said Karen Hilton, partner at ScottMadden.

To take part in this complimentary benchmarking study, please click here:!ScottMaddenHRSSO_2013. The deadline for participation is November 30. All participants will receive a detailed report of all metrics and qualitative results.

For more information or to receive highlights from the 2012 study, please contact us directly at

About ScottMadden’s Corporate & Shared Services Practice
ScottMadden has been a pioneer in corporate and shared services since the practice began decades ago. Our Corporate & Shared Services practice has completed more than 1,100 projects since the early 90s, including hundreds of large, multi-year implementations. Our clients span a variety of industries from entertainment to energy to high tech. Examples of our projects include business case development, shared services design, and shared services build support and implementation.

About ScottMadden, Inc.
There’s a difference between getting it done and getting it done right. ScottMadden is the management consulting firm that invests in our clients’ businesses by listening to their challenges, applying our in-depth expertise, and personalizing our approach. We deliver more than solutions—our smart teams set businesses up to succeed for the long term. To learn more, visit | Twitter | Facebook | LinkedIn


Media contact:
Mary Tew