Nationally Known Speaker, Author & 'Queen of Customer Service,' Lori Miller, Joins Expert Panel
09/12/2013 joins forces with Tooty Inc.’s President, Lori Miller helping train business leaders on how to reduce turnover & boost customer satisfaction.

Online PR News – 12-September-2013 – Williamsville, NY –, cross-functional training & organizational discovery tools for business leaders, managers and high potential employees, announces Lori Miller, as its new resident Customer Service Expert Panelist. Miller, President & founder of Tooty Inc., will be sharing proven customer satisfaction techniques to help Leaders & Managers grow their businesses. Throughout the ManagingAmericans Customer Service Community, Lori will be contributing training articles, facilitating discussions and answering member questions on how to change employee behavior, reduce turnover and boost customer satisfaction.

Ms. Miller, known as “the queen of customer service,” has been helping companies increase employee morale and bottom line results for over 25 years. Her company, Tooty Inc. designs training and performance evaluation programs, provides call centers with game plans for improvement, and advises executives on sales and customer service strategies. Lori is a member of the National Speakers Association and a Board Member of the National Speakers Association-Illinois Chapter. She is a contributing author of Mastering the Art of Success, which was published in 2011 and Concrete Jungle, published in 2012.

“We are really excited to have Lori working with us to educate our members on customer service issues. This is an area that impacts every business leader and manager who wants his or her company to succeed. Lori’s approach to getting people to take customer service seriously, make it impactful, and measurable, is exactly the kind of thought leadership we are looking for. We found it with Lori Miller.” explains Lisa Woods, President & CEO of

Ms. Miller’s first training article titled “Customer Service that is Ready, Willing and Able” helps leaders assess events that impact their customer service department and learn how to plan for them instead of react to them. Her article is now available on the Blog and within the site’s Customer Service Community where members can discuss their own experiences, as well as ask questions.

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