Talygen, the world leader in Business Management Automation, has launched the newest version of its advanced Android app to help companies and their clients manage Customer Service Support Tickets on their smartphone.
Online PR News – 11-September-2013 – Palo Alto, CA – Support Ticketing tools on the Cloud have become very popular in the marketplace today. However, most of these tools are web based and do not provide accompanying Smartphone apps. Increasingly, Companies are demanding solutions that enable their Customers to quickly open and manage Support Tickets, using both their Smartphones and their laptops. Talygen, the world leader in Business Management Automation, has now introduced an advanced Android app that is fully integrated with its state of the art Cloud based Software as a Service (SaaS) application. Now, Companies and their Clients have one integrated solution to manage and submit Support Tickets. Whether someone is on the Web, or using a Tablet or a Smartphone, they can now use Talygen’s advanced functionality to create and manage their Support Tickets. The app has rich functionality for Support Tickets. It allows Users to create Support Tickets, view their status, see a list of all pending Support Tickets and much more.
Android is the most widely used smartphone platform for Business users and Talygen is committed to making sure that all Business users have access to the best Business Intelligence, CRM, Time Management, Project Management, Human Resource, & Collaboration software in the market. Talygen’s Android application is designed to both Company Users and their Clients at multiple levels. This means Android users can now quickly and easily manage their Support Ticket functions. The interface is intuitive and easy-to-use, and is perfect for savvy Android users who are accustomed to having the best user experience in the marketplace today.
The Android app provides the following Support Ticket features:
• Users can create and submit Support Tickets
• Once an Support Ticket has been created, it can be submitted for approval
• Users can check to see if the Support Ticket has been approved
• Notes can be added for the Support Ticket
• The Support Ticket can be tied to a Department
• Expenses can be organized by Priority
• Users can access a full suite of management tools using the Android app including Time Tracking, CRM, Expense Tracking and much more
• Apps also available for BlackBerry, iPhone and Windows Phone
With this launch, Talygen once again has solidified its position as the best Business Management Automation application in the marketplace today. A full list of features can be viewed at: http://talygen.com/Online-Ticketing-System and http://talygen.com/Androidapp.
Harold Saini, Chief Program Manager of Talygen, stated, "We have made Talygen the most advanced Business Management Automation package in the industry today. Companies can run their entire business using Talygen. Processes and workflows that previously had to be managed manually or via individual software applications can now be managed via Talygen. This application is an amazing product for any business organization, big or small. You can manage every aspect of your business, employees, contractors, and customers. With the introduction of this advanced Android App, Companies and their Clients now have more Tablet and Mobile options, to manage Support Tickets. Now Users can use their Android app to quickly submit Online Support Tickets and view and manage those Support Tickets.”
Talygen’s newest release of its industry leading Business Management Automation application has helped change the way Business Owners and Managers communicate with their Employees and Clients. Talygen offers advanced features that are not available anywhere else in the marketplace. With Talygen this entire suite of advanced business productivity applications is available, fully integrated, in just one easy to use application. Talygen is a Cloud based SaaS web application with a very easy to use touch friendly interface and easy scalability. There is no other Business Management Automation application with Talygen’s advanced features and rich customizable work flows.
Talygen has been designed from the ground up to work both with all major browsers on PCs and Macs as well as all major tablets in the 10” and 7” range. The core Talygen application needs no installation as it is a pure web based application and will work with any modern internet enabled browser. Talygen also offers state of the art custom apps on iPhone, Android, Windows Phone and Blackberry to help keep its customers organized. In addition, Talygen also offers optional desktop solutions for Windows, Mac OS and Linux, for companies wanting OS specific features like screen capture and activity logger. Thus, Talygen is available to everyone in the office or on the go.
Talygen is the worldwide leader in Business Management Automation. Talygen’s integrated suite of services and processes allows Businesses to manage all of their core workflows via our Cloud based Software as a Service (SaaS) application. Talygen allows Companies to automate, regulate and enforce their corporate processes. Talygen empowers Businesses and their Employees to manage the full set of corporate tasks without having to install specialized software for each of them. With its wide variety of features, easy to use concepts and enhanced functionality, it allows end to end process management and seamless communication between all stakeholders in a Project or Business. In today’s competitive business environment, successful Companies are constantly challenged with managing the entire life cycle of a project efficiently and transparently. With Talygen, Companies now have more ways than ever to make that happen.
228 Hamilton Avenue 3rd Floor
Palo Alto California 94301