Dealing with an angry customer, handling compliments etc can be done only by professionals who are trained for this, not any call answering executive. So, investing in psychology-based training is a welcome decision at Integra.
Online PR News – 05-September-2013 – Wexford / Pennsylvania – Integra Global Solutions, a business services outsourcing company, with headquarters in the USA provides support services to small businesses across the US and UK. Their range of services includes bookkeeping, accounting, customer service, data entry, virtual assistance, web design and maintenance, content writing, social media marketing among other similar business support services. Following a recent increase in their list of clients for their customer service, they have planned to make a few updates to their customer service departments.
The most important of the updates according to Rajesh, co-founder, Integra is the efforts they have taken to adapt psychology in customer care. “We are not a mere call answering service. We are here to care for the customer, which means it is necessary for us to handle them right regardless of what state of mind they are in”, explains Rajesh. “It’s very much like taking care of a child. If you understand the child’s psychology, taking care of children is much easier and more right. Similarly, we try to understand the customer and handle them right by exploring customer psychology”.
Dealing with an angry customer, handling compliments etc can be done only by professionals who are trained for this, not any call answering executive. So, investing in psychology-based training is a welcome decision at Integra. Apart from this they are hiring more professionals to handle the inflow of customer service requirements.
Integra is also taking efforts to enhance their data security measures including 24/7 surveillance, 128 bit encryption, password protection, privacy policies with employees and so on. This is to increase their reliability and assure clients that it is perfectly safe to work with them. As their tagline goes, their aim is to “remove the fear of outsourcing”, and they are certainly doing a good job of that. Businesses requiring reliable and efficient customer support outsourcing services can contact Integra.
Integra Global Solutions Corp
101 Bradford Road #209