Banckle released the new version of Live Chat Android app

Banckle released the new version of Live Chat Android app

Online PR News – 28-August-2013 – NSW – Banckle team is pleased to announce the release of a new version of Android chat app. The new live chat application will significantly improve mobile users' online customer support experiences. We would also like to thank our customers for their feedback which was the true inspiration for this new release.


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Android 2.0 or higher
Android App - Click here to download
What's new in this version?

The new Android chat app includes all the goodies of the predecessor and brings some new features with improvements. This latest release has improved the stability, intuitiveness and utility of the live chat application. Major new features include:

Detailed Chat Visitors Monitoring

Along with many other useful information about chat visitor tracking, two additional fields have been added, which are:
Current Page Title: This really helps the live customer support staff in providing proactive support and relevant information during the online chat conversations.
Number of Clicks: This shows how many pages a visitor has browsed on your website. More information shares the level of interest a visitor has, and helps online support and sales teams in identifying the potential leads.
Banckle Chat Detailed Visitor Information and Proactive Invitations Banckle released the new version of Live Chat Android app
Detailed Visitor Information and Proactive Invitations

Work with Offline Messages

This newly added feature really compliments the overall use of the mobile application. Earlier, our customers had to sign into the web based live chat version of the application to check and respond to the offline messages. However, this new feature will allow the live help representatives to:

View all offline messages on their Android devices.
Respond to unanswered queries and view previous responses.
Mark as Spam or Delete offline messages.
Banckle Chat Offline Messages Feature Banckle released the new version of Live Chat Android app
Efficient way to manage Offline Messages.

At a glance view of all live chat conversations

This feature gives a quick view of all the live chat conversations. It has made the navigation between chat conversations easy and quick.

Banckle Chat At A Glance View of Live Chat Conversations Banckle released the new version of Live Chat Android app
Quick and easy way to view all live chat conversations

Improved Chat Window

Now adding a canned message response during a conversation is just a tap away. This improves the response time of the live chat operators. Additionally, the ongoing chat duration and start time of the conversation also remains visible to the operator. The Android chat app provides adequate resources and information for a productive online chat session.

Banckle Chat Improved Live Chat Window Banckle released the new version of Live Chat Android app
Live chat conversation with easy to use canned messages and detailed information

Improved segmentation of the browsing visitors

Segmenting visitors based on their status (chatting with operator, browsing etc.) is a very useful feature for the multi-operator live chat service. An operator can easily distinguish whether a live visitor is talking to an operator or has already been invited.

Banckle Chat Improved visitors segmentation Banckle released the new version of Live Chat Android app
Improved visitors segmentation based on their chat status

Is the Android application just like the Web Application?

The Banckle Chat Android app does not have all the live chat features available in the web version, however the essentials are definitely there. The Android app works perfectly for individuals who like to stay in touch with their website visitors and customers while they are on the move.

All existing and new live chat users are encouraged to download this free application or upgrade their previous versions. Unlike other resource intensive applications, the newly released version of the Banckle Chat Android app is very resource efficient and works like a breeze on Android devices. It brings the power of collaboration right to your pocket. You are always just a tap away from live interaction with your website visitors.
We look forward to your comments and reviews. In case you have any new feature requests or feedback for improvements, please feel free to share on our community forum. The Banckle team will be glad to assist you.
Relevant Discussions and Documentation Pages:

Use Chat Targeting Feature to Focus on Potential Customers:
Use Pidgin and PSI to access Banckle Chat:
Announcing Banckle Live Chat for Dolphin:
How to Integrate Live Support for Drupal 6:
Announcing Banckle Live Chat App for Android:
Banckle Live Chat: A comparative analysis:

Overview: Banckle Chat

Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. You get all the freedom to customize the support structure as you like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. You can also track visitors and monitor their browsing activities using the analytics & reporting features.