DocuTrac, Inc., a leading developer of practice management software for the behavioral health industry, announced today the addition of Kevin Oâ€™Shaughnessy as Director of Technical Support Services.
Online PR News – 24-August-2013 – Hagerstown, MD – Hagerstown, MDâ€” DocuTrac, Inc., a leading developer of practice management software for the behavioral health industry, announced today the addition of Kevin Oâ€™Shaughnessy as Director of Technical Support Services. Oâ€™Shaughnessy will be responsible for overseeing and managing all aspects of technical support services to ensure DocuTracâ€™s customers receive exceptional service.
Oâ€™Shaughnessy comes to DocuTrac with extensive experience in IT management having previously worked with the Department of Homeland Security, the Transportation Security Administration, First Potomac Realty Trust, and NCRIC Group, Inc., a medical malpractice insurance company. During his career, Oâ€™Shaughnessy has managed many technical support teams and gained extensive knowledge of database and networking systems.
â€śThe experience customers have the first time they call for support forms a lasting impression, and we want to be sure it is positive,â€ť said Scott Van Dermark, Director of Sales. â€śThe behavioral health software field has become very competitive and since support representatives are dealing with customers daily, they can affect sales in a big way. With our continuing growth in sales, hiring Oâ€™Shaughnessy ensures the ability of our technical team to keep pace with support requests.â€ť
DocuTrac President Arnie Schuster, Ph.D., adds, â€śwe are excited to have Oâ€™Shaughnessy as part of our management team and feel strongly that he will prove a great asset to DocuTrac in bringing our level of technical service to the highest standard. The technical service we offer our customers is just as important as the products we sell. Itâ€™s our goal that they both exceed customer expectations for quality.â€ť
DocuTrac develops electronic medical records and practice management software. Their products include a certified Enterprise EMR system for large behavioral health and substance abuse treatment facilities, as well as shrink wrapped, client-server software and a cloud hosted solution, QuicDocÂ® Office, which includes Office TherapyÂ® for billing. For more information about DocuTrac and their products, visit www.docutracinc.com or call 800-850-8510.
About The Company:
DocuTrac was founded in the year 1993. Their mission is to reduce the amount of paperwork that practitioners were required to submit so that they can spend more time with their patients. DocuTrac, Inc. delivers easy to use solution through expertly designed, customizable, affordable and easy-to-use software products, QuicDoc and Office Therapy. Their team includes Ph.D., experienced mental health professionals and software engineers who understand the need of their clients and devoted to provide quality customer service and technical support.