ClearView(TM), the revolutionary work force optimization solution created for call centers by call centers announced today that Focus Services, an International, privately owned call center service provider.
Online PR News – 09-August-2013 – 4102 S. 1900 W. Roy, UT 84067 – Roy, Utah; July 26th 2013- ClearView(TM), the revolutionary work force optimization solution created for call centers by call centers announced today that Focus Services, an International, privately owned call center service provider specializing in multi-product telesales and customer relationship management will implement the use of the ClearView(TM) Dashboard to accelerate the meeting of their business objectives.
Founded in 1995 with only two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has more than 3,000 employees working in 9 facilities both domestically and internationally.
The company was seeking an optimization solution that would drive successful execution by aggregating performance data in a real time model. ClearView(TM) offers an array of Call Center Performance Management Solutions designed from the ground up to meet the exclusive needs of front line sales and service actions. ClearView(TM) increases agent accountability and creates a culture of continuous development enhancements essential to reaching business goals.
“ClearView(TM) is very much a strategic advantage for our call center operations. We are huge fans of the application and are excited about its future application in our business. This tool had completely changed the way we do business.” John Porter-President, Focus Services
ClearView(TM) is the revolutionary business solution that brings new levels of visibility and accountability to all levels of your organization. By allowing you to see the weakness and strengths of each individual agent, ClearView(TM) enhances communication with employees, increases productivity, streamlines, the work process, increases customer service and loyalty, and drives all employee performance to new levels.
For more information contact us toll-free at 1-855-79-CLEAR (25327) or visit our website at www.clearviewlive.com