ClickSoftware Technologies Ltd (NasdaqGS: CKSW) today announced it has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways
Online PR News – 06-August-2013 – New Delhi – ClickWorkforce taps into the power of social and mobile cloud technologies to help businesses accelerate their customer company transformation
India, New Delhi, August 6, 2013 —ClickSoftware Technologies Ltd (NasdaqGS: CKSW) today announced it has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, empowering businesses to connect with customers, partners and employees in entirely new ways. ClickWorkforce provides customers with an enterprise-grade cloud solution to automate and optimize the performance of service organizations through appointment booking, scheduling and mobility offerings, for enhanced customer experience and bottom line savings.
Built on the Salesforce Platform, the world’s leading cloud platform for social and mobile business apps, ClickWorkforce is currently available on the AppExchange
Comments on the News
“The cloud is an important enabler to the future of the mobile workforce,” said Hannan Carmeli, President and COO at ClickSoftware. “Leveraging the power and flexibility of cloud computing combined with the real-time benefits of mobile workforce management, companies small and large will benefit from efficiencies provided by ClickWorkforce delivered within Salesforce. The new solution will enable all departments of a service organization to gain deeper visibility into all customer activity, and we are encouraged by the level of interest this offering has already generated in a short time span.”
“Businesses of all sizes are looking to accelerate their customer company transformation through social and mobile cloud technologies,” said LeylaSeka, vice president, AppExchange and Partner operations, salesforce.com. “Partners such as ClickSoftware are leveraging the power of the Salesforce Platform to provide customers with the social and mobile cloud capabilities they expect, to help them grow their cloud business.”
ClickSoftware continues to deepen its footprint in the SaaS market, delivering its proven service optimization cloud suite to all businesses from HVAC, healthcare and home appliances to office equipment, insurance, utilities and telecommunications. The new ClickWorkforce suite furthers the company’s years of success delivering solutions to help organizations improve customer experience while maximizing efficiencies throughout the entire service chain.
ClickWorkforce will expand on salesforce.com’s CRM offerings by providing a thorough and real-time snapshot of the customer for all parts of the service organization. By connecting all the business divisions into one comprehensive scheduling and mobility solution, ClickWorkforce will create a real-time service business that delivers a great customer experience at a reduced cost.
ClickWorkforce key features
• Easy creation and management of work orders, tasks and assets
• Optimized task scheduling and appointment booking using ClickSoftware’s best-in-class optimization engine
• Street level routing and map view for accurate scheduling
• Self-service appointment booking portal and notifications for end-users
• Advanced mobile platform to support any mobile app needs of the service organization for any role
• Device agnostic HTML5-based mobile solution for real time updates from the field, including support for offline work mode
• Real-time Salesforce Chatter feeds in work order management, scheduling and mobile components
• Rich service operations reports for enhanced visibility and control