ScottMadden Joins APQC for Webinar – HR Shared Services Benchmarking Study Highlights

See how your organization compares and where the industry is headed

Online PR News – 07-June-2013 – Atlanta, GA – ScottMadden, Inc., a general management consulting firm, will join forces with APQC to conduct a complimentary webinar focused on shared services. HR Shared Services Benchmarking: Results, Trends, and Key Metrics ( will be held on Wednesday, June 12, 2013, from10:00–11:00 a.m. CDT. In this session, ScottMadden will present highlights from its second annual Human Resources Shared Services (HRSS) benchmarking study conducted with APQC.

Presented by Scott Manning and Karen Hilton, partners at ScottMadden, this webinar will showcase how the industry performs on key metrics related to staffing levels, costs, operating models, and service center performance, and it will provide insights about the participants’ practices and scope of services. ScottMadden will also cover trends related to HRSS scope and use of self-service and technology as well as the organization and alignment of centers of expertise. Topics will include:

• Top-performer benchmarks for staffing and cost
• The HR service center delivery model that yields the best performance
• Top-performer efficiency benchmarks for inquiries and transactions
• Trends with the use of various infrastructure processes and tools

To register for this session, please click:

This multi-year study is focused on U.S. or North American HRSS organizations with service centers and centers of expertise. The study is designed to provide reliable and comparative benchmarking data that these organizations can use to compare the performance of their current HRSS organization to that of their peer organizations and to identify areas of improvement.

Findings reveal that a tiered delivery model continues to be the most common for HRSS centers. Consistent with 2011 results, governance structures show that HRSS organizations predominantly report to the lead HR executive rather than to a multi-function shared services executive. Additionally, top-performing shared services organizations continue to achieve significant efficiency gains and cost performance.

To take part in the next cycle of this complimentary benchmarking study or to receive highlights or more information, please contact us directly at All participants will receive a detailed report of all metrics and qualitative results.

About ScottMadden, Inc.
ScottMadden is a management consulting firm delivering customized, practical solutions for clients in energy, clean tech & sustainability, and corporate & shared services. ScottMadden’s collaborative, small-team approach, coupled with deep content knowledge, experience, and insight, delivers an exceptional consulting experience and superior results. To learn more, please visit | Twitter | Facebook | LinkedIn


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