Virtual Contact Center Platform Enhances Offerings of Leading German Systems Integrator
Online PR News – 28-May-2010 – – MELVILLE, NY – May 26, 2010 – CosmoCom, the global leader in Contact Center Consolidation 2.0, announced a strategic partnership with German-based Bechtle GmbH & Co KG, Darmstadt to provide advanced IP virtual contact center solutions in the DACH region of Central Europe. Bechtle is one of Europe's leading IT service providers with more than 50 system houses in Germany, Austria and Switzerland serving more than 56,000 industrial, public sector and financial market customers.
Since 1983 Bechtle has been a trusted provider serving the wide and varied IT needs of enterprises in their region. To meet the growing demand for professional contact center solutions, they forged a strategic partnership with global virtual contact center technology provider CosmoCom. As a result Bechtle will serve as both distribution partner as well as systems integrator of CosmoCall Universe™ (CCU) in Central Europe.
"We extended our partnership with CosmoCom so we could provide robust, best-in-class solutions to customers with call and service centers," said Michael Sterker, Head of Business Communications at the Bechtle Rhein-Main system house. "We were impressed by CosmoCom’s unified contact center technology because it combines many of the functions typically implemented on multiple different systems in a single, multi-tenant platform. That greatly simplifies administration and reporting."
Bechtle as a systems integrator implements the CCU-based contact center solutions for enterprises as a multi-tenant platform or as an online service for the entire Bechtle Group in Germany, Austria and Switzerland. "The IP-based technology improves customer service while reducing costs," said Michael Sterker.
“With Bechtle, CosmoCom has gained a powerful partner in the Central European market,” commented Wolfhart Krischke, CosmoCom Managing Director Central and Eastern Europe. “Together, we can further extend the benefits of Contact Center Consolidation and CosmoCom’s Unified Customer Communications solutions to enterprises in the DACH region.”
The Bechtle Group has more than 50 system houses in Germany, Austria and Switzerland and is one of Europe's leading IT e-commerce providers with trading companies in twelve countries. Founded in 1983, the Neckarsulm-based company currently employs around 4 400 people. Bechtle is a manufacturer-independent company that provides one-stop shopping for all the IT infrastructure and operation needs of its more than 56 000 predominantly small and medium-sized industrial, public sector and financial market customers. Bechtle has been quoted on the stock exchange since 2000 and is listed in the TecDAX technology index since 2004. In 2009, turnover was 1.4 billion Euros. www.bechtle.com
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.