The new Scooters Pizza Musgrave store owner, Vishnu Govender, believes that serving a customer is an honour and a privilege, and an ethos that he is driving among his employees.
Online PR News – 09-May-2013 – South Africa – The new Scooters Pizza Musgrave store owner, Vishnu Govender, believes that serving a customer is an honour and a privilege, and an ethos that he is driving among his employees.
Having previously worked in a senior management role at a pulp and paper factory, Govender decided to pursue a career as a Scooters Pizza franchisee to put his business knowledge into practice at his store and because he believes that the fast food industry in South Africa remains a lucrative investment choice.
He maintains that the key to running a successful franchise is the ability to understand the needs of the customer and to have a key focus on service delivery and product quality. His management approach entails involving all staff in achieving the transparent store goals set for 2013, and in rewarding exemplary performance through incentives.
“My main objectives include returning the business to profitability within the next three months and to increase store revenue by fifty percent within the next six months.”
Govender is adamant that the goals are achievable as buying an existing store has several advantages including tapping into an already established client base, and capitalising off the existing opportunities that were previously not exploited.
Since taking over ownership of the store, the community has responded positively as Govender is introducing a delivery system to the neighbouring areas, and commitment employees are not only committed to the new business vision, but are striving to improve the overall functioning of the business.
Christo Calitz, CEO of Taste Holdings Food Division asserts that Govender has the necessary drive, passion and business acumen to rebuild Scooters Pizza Musgrave into a successful store.
“Vishnu is a clear leader who is not only hands-on in his management approach, but he also knows how to harness the specific talents of his employees, keeping them motivated to perform as productively and as profitable as possible. I have no doubt that his people-orientated approach will help the business reach the financial goals that he set as motivated employees ultimately attract customer loyalty.”