Qmatic Clients Can Now Offer Even More Convenience to Their Customers
Online PR News – 22-April-2013 – DULUTH, GA, April 18, 2013 - – Q-Matic Corporation, the world leader in queuing and Customer Flow Management (CFM) solutions, today announced the debut of Remote Check-In™, a new online service that integrates with clients’ existing websites and allows customers to check in for service while offsite.
Customers simply select a preferred service location and service type. The arrival time is provided and customer contact information recorded. Customers can choose to receive confirmation of their check-in via email, text or printed receipt. Receipts can include information such as service location and contact information, arrival time and service requested, as well as a QR or bar code with relevant appointment information. Upon arrival at the service location, they simply scan the code on the receipt at a self-serve kiosk. This action enters them into the Qmatic Customer Flow Management system and begins tracking their visit.
As with all Qmatic systems and services, Remote Check-In™ is designed to enhance the Qmatic client customer service offerings, as well as provide customers with the flexibility to spend more time doing the things they want or need to do and less time waiting.
“Qmatic’s clients are constantly striving to service their customers in the most efficient and expeditious manner possible,” said John Wordingham, Qmatic Product Manager. “Offering a remote check-in option provides customers the additional advantage of being able to spend part of their waiting time offsite doing other things while the client has advance warning of customer load expectations allowing them to plan accordingly. Customer experience is improved and subsequent waiting times are reduced.”
About Qmatic: Q-Matic Corporation (Qmatic) is the inventor of Customer Flow Management (CFM) and the world’s largest queue management company. CFM is a methodology for managing customer flow and experience from initial contact through service delivery. Qmatic operates in 122 countries with 55,000 installations globally in the public, healthcare, retail, finance, education, and travel sectors. Every year, a Qmatic system is used 1.8 billion times throughout the world.
Media Relations: Sandra Fee, 770-817-4250