MetricNet is a featured speaker at this year’s ICMI / ACCE Conference & Expo, June 14-17, 2010 at the Sheraton New Orleans Hotel in New Orleans, LA. MetricNet’s presentations at this year’s expo include:
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MetricNet to be featured at ICMI / ACCE Conference and Expo June 14 – 17 2010 in New Orleans, LA.
McLean, VA., May 21, 2010: MetricNet is a featured speaker at this year’s ICMI / ACCE Conference & Expo, June 14-17, 2010 at the Sheraton New Orleans Hotel in New Orleans, LA. MetricNet’s presentations at this year’s expo include:
Unleashing the Enormous Power of Call Center KPI’s
Monday, June 14, 2010
1:30 PM – 5:00 PM CDT
Agent Satisfaction – The Key to Unlocking Everything that Matters
Wednesday, June 16, 2010
11:00am – 12:15 PM CDT
Customer Satisfaction is DEAD: Creating a Continuous Improvement Program that Delivers What You Really Need!
Wednesday, June 16, 2010
2:15 PM - 3:30 PM CD
Using best practices, empirical case studies and updated worldwide benchmarking data, the thought-leaders at MetricNet, will bring vital, content-rich material to all who attend their sessions.
“We are honored to present our latest research at such a prestigious global gathering for the contact center community, and we are very much looking forward to it,” says Eric Zbikowski, Managing Partner at MetricNet.
ICMI / ACCE has earned a strong reputation for providing practical, high-quality, product-neutral information delivered by effective speakers who represent the best in the business. The ICMI / ACCE coordinators have chosen MetricNet to present its latest research at this conference. MetricNet’s intent is to teach attendees essential skills for effective contact center management and help them return to their organizations with proven information and techniques they can apply immediately to meet the needs of their customers, employees, and overall enterprise.
MetricNet is the global leader in Call Center, Service Desk, Desktop Support, and Customer Satisfaction benchmarking. With more than 1,400 benchmarks completed worldwide, MetricNet has the most comprehensive database of process and performance metrics in the industry. MetricNet benchmarks encompass virtually every industry and government sector, and address all major business areas including IT, customer service, technical support, human resources, finance, and sales.
MetricNet’s mission is to provide their clients with the benchmarks they need to run their businesses more effectively. MetricNet is committed to making the benchmarking process quick and easy for its customers. They have pioneered a number of innovative techniques to ensure that their clients receive fast, accurate benchmarks, with a minimum of time and effort.
To get more information about MetricNet, go to www.metricnet.com or contact Eric Zbikowski at 202-758-0128; email@example.com.