The new leader of customer support will be dedicated to customer satisfaction
Online PR News – 06-April-2013 – Rochester, NY – Kafer, Inc (http://www.kafer.com), the US-based technology solutions company, announced today that it has hired Marc Maronian as their new director of technical customer support to ensure their customers receive professional and urgent response times and the excellent quality of service they deserve.
Within this role, Mr. Maronian will be responsible for all aspects of customer service on the IT side of the business like Point-of-Sale, VoIP, email accounts, etc.
Mr. Maronian comes to Kafer with experience across all industries, with a background in customer service at previous companies such as Wegmans, Mercantile Adjustment Bureau and Element K. This background has helped him to make an easy transition into this new position at Kafer.
“We continue to experience strong growth as we drive forward with our efforts,” stated Jason Kafer, Chief Executive Officer. “We realize that a company is only as strong as its weakest link. If you have a great product without the proper customer service, your product is worthless. We are excited to bring Marc on the team to bring our level of customer service in-line to the quality of our suite of products."
Customer service employees are your front line. These are the people who will be dealing with a company’s customers on a daily basis…the ones who will be making first impressions that can win or lose new customers.
"A customer's first and lasting impression of a company is formed by its customer service," said Cindy Torregrossa, Director of Sales. "In today's highly competitive technology market, hearing the voice of the customers and quickly assessing their issues immediately is of paramount importance.”
Mr. Maronian resides in Irondequoit, NY and holds a Bachelors degree in Computer Science from the State University of NY at Brockport.
Kafer, Inc is a Pittsford, NY technology solutions firm that acts as an integrated strategic partner to national businesses. They provide their clients with solutions and systems they need to effectively and efficiently manage their day-to-day functions by giving them a strategic advantage as they compete in the rapidly changing world of business. For more information, visit www.kafer.com or call 1-585-360-1136 today.