Live2Support Inc. has enhanced its iPhone chat app with new interactive features. The latest features in the Version 1.2 now gives better control over the app to help businesses seamlessly.
Online PR News – 08-April-2013 – Long Island/New York – Live2Support Inc., a leader in live chat software, has released a new version 1.2 of its iPhone chat app with various new features to help enterprises deliver excellent chat experience through iPhone devices. The newly added ‘setting features’ give the ability to manage chat with better control, pre-defined responses, chat transfer features and control panel accessing flexibility.
The latest version, available on iTunes, is fully compatible with both iPad and iPhone devices. Leveraging the iPhone’s smooth typing capabilities, the chat app with its extended features makes enterprises maintain a smooth and nice chat flow with their prospects with minimum effort. Some of the setting features that users can customize as per their needs include:
• Push URLS to send out URLs to the visitors
• Canned messages/ pre defined responses
• Chat transfer feature to transfer the chat to other operator
• Close chat feature in chat window.
• Operator logout functionality in operator chat window
• Feature to access control panel from iPhone/iPad
• Native Application
In addition to these newly added features, the latest version also comes with real time monitoring & chatting anywhere, anytime, Geo location functionality including referrer URL, and many more.
“It is our constant endeavor to bring forth live chat features that facilitate both the enterprises and users and provide an excellent live chat experience,” said Kumar Jeswal, company founder and CEO. “Our goal is to give maximum flexibility to companies with state-of-the-art solutions that help them to deliver a competitive user experience to their site visitors, prospects and existing customers,” he further added.
“This latest version is quite good. I can talk to my website visitors wherever I am…it always keeps me connected to my customers”, said a beta user of Live2Support’s iPhone app, who runs an e-commerce store.
“Just upgraded to the latest version. Would prefer it on my iPhone. It's really fast and I can chat to people in a more interactive way,” said a consultant associated with an IT consulting firm.
The Live2Support’s Live Chat for iPhone/iPad devices is free to download. The company’s other Live Support Software also comes with 15 days free trial.
Live2Support Inc. was founded in 2003 to provide online customer engagement solutions to organizations around the world with an Internet presence. The company's live help software has been developed to address the needs of multiple segments of various online communities and e-commerce enterprises including banking, insurance, education, shopping, counseling and others by acting as a two-way communication conduit between site visitors and online enterprises. Advanced-level customization capabilities facilitate the use of the corporate logo, signage, fonts, colors and the strategic positioning of the chat window on web pages thus enabling businesses to give a personalized look and feel to live chat interactions with customers. The live chat software's flexibility and versatility allows companies to tailor independent and separate chat windows for departments such as sales, product promotions, technical support, billing and customer service departments. Live2Support's live support application generates detailed chat transcripts. This enables companies to use these transcripts to conduct market research, develop customer profiles, train chat operators and evaluate chat operator performance. Visit http://www.Live2Support.com for a 15-day risk free no obligation trial.