The Myers Group, a leader in health care surveys and call center support, celebrates 20 years of service to the health care community.
Online PR News – 01-April-2013 – Atlanta, GA – The Myers Group, a leader in health care surveys and call center support, celebrates 20 years of service to the health care community.
CEO and Founder, AC Myers, III, founded The Myers Group in 1993 based on a vision to serve the health care community and help improve the quality of patient care. AC realized the need for valid survey research within the health care community combined with dependable standards of measurement.
The Myers Group initially specialized in conducting patient satisfaction surveys. However, the company’s scope of services continued to expand through the years to meet the needs of the changing health care environment. Today, The Myers Group provides an expansive line of services including health care surveys, research, consulting and health care improvement strategies, member outreach and engagement, and call center support.
The company’s call center support division, TMG Connect®, has grown significantly in response to their clients’ need for highly effective member engagement and outreach programs. Because TMG Connect® can serve as an extension of their call center by immersing in the client’s culture with training and insights, plans have come to rely on these services to increase satisfaction, help ensure medication adherence, and improve the overall experience for their members.
“As we enter into our 20th year, the company’s vision to serve the health care community and to give a voice to the health care needs throughout America remains strong,” states Debbie Vereb, Executive Vice President for The Myers Group. This philosophy, along with our culture of going the extra mile to provide superior customer care, have been driving factors in our continued success.”
The Myers Group has consistently experienced phenomenal growth and expansion. The company attributes this to their clients who guide the organization in responding to the critical needs of the health care community. The Myers Group has built their business by listening to clients and enhancing products and services to give health care organizations the tools for improvement, increased member and provider satisfaction, and quality patient care.
About The Myers Group
The Myers Group is a full-service health care improvement organization providing call center support, member engagement/outreach, surveys and research. The company is an NCQA-certified survey provider for the CAHPS®, CAHPS® PCMH, and Medicare HOS survey, and a CMS-approved Medicare CAHPS® survey provider. The Myers Group has been a leader in health care services since 1993, employing expertise and innovation in survey design, call center support, data collection, analysis and reporting. For additional information contact Clarissa Payne at 770-978-3173 x1360.