New Mobile App Improves Communications Between Adult Care Communities and Their Residents’ Families
03/30/2013

The software was developed through close collaboration with several adult care facilities. The software allows a facility to broadcast updates about residents to their family members. Each family member receives a secure update on their Apple or Android mobile device.

Online PR News – 30-March-2013 – Albuquerque, NM – JPB Enterprise, LLC. a New Mexico Company (dba) Mobile Family Updates, will be introducing a new software package that makes it easier for adult care communities to communicate with family members of their residents. It solves a commonly reported problem for the care facility of being interrupted by phone calls from family members wanting an update on the condition of a loved one.

The software was developed after the company’s founder, Jim Britt, became frustrated with the difficulty of getting information about his mother-in-law during her stay in an adult care facility. “I was impressed with the use of technology in the facility, but surprised to find how little of it was being used to communicate with family members. I felt like I was constantly interrupting when I called to get an update and continually talking with people who simply didn’t have all the information. It was frustrating for me AND for the facility staff.”

The software was developed through close collaboration between Britt and the staff at several adult care facilities. The software allows a facility to broadcast updates about residents who opt into the program to their family members. Each family member receives a secure update on an app installed on their Apple or Android mobile device.

A staff member simply clicks on a resident’s name who has opted into the service and types or speaks an update on the condition or status of that resident. A click of the mouse broadcasts the update securely to all family members who have also opted into the program.

Adult care communities like the service because it reduces the number of telephone interruptions from concerned family members and allows them to more proactively and efficiently communicate with those same family members. Additionally, facilities see it as a way to demonstrate their level of care in an increasingly crowded and competitive adult care environment. Families like the service because it increases the amount and quality of information they receive about their loved one without the usual concerns of one family member being responsible for spreading the word.

The software is available now for $49.95 per month per care facility. The mobile app is free to family members.