Jaremko Nissan in Spokane, WA is releasing the details of Nissanâ€™s rising customer satisfaction rankings from J.D. Power and Associates.
Online PR News – 27-March-2013 – Spokane, WA – J.D. Power and Associates recently released the result of its 2013 Associates Customer Service Index (CSI) StudySM, and Nissan continues to rise in the ranks of automakers that offer the best customer service. Jaremko Nissan in Spokane, WA is proud to part of the trend that prioritizes customer satisfaction that has allowed Nissan to climb toward the top of the CSI Study. Additional information can be found in Nissanâ€™s press release, which is located online, at http://nissannews.com.
"Nissan's performance in the latest CSI study demonstrates that our dealers are fully committed to the Nissan Customer Promise: to work tirelessly to exceed our customers' expectations. Our improvement is a reflection of the dedication that Nissan dealers have shown to providing an outstanding ownership experience to every customer," said Leon Dorssers, chief customer officer and vice president, Customer Quality and Dealer Network Development of Nissan Americas.
J.D. Power and Associatesâ€™ CSI Study utilizes surveys from customers who are in the first three year of ownership of their vehicles. The drivers are asked to rate their satisfaction with the dealerâ€™s service department in five categories, including service advisors, vehicle pick-up, service facility, service quality and service initiation.
In the 2013 CSI Study, Nissan gained 23 points from last year. Nissan now ranks sixth out of the 19 companies in the mass market brands segment. The boost in ratings this year combined with last year marks a 66 point increase in customer satisfaction, which enables Nissan to jump 14 places in their segment in just two years.
Interested customers can experience Nissanâ€™s highly-rated customer satisfaction first hand by having their vehicles serviced at Jaremko Nissan in Spokane, WA. Jaremko Nissan also offers interested customers purchasing information on new and pre owned Nissan vehicles online, at http://www.jaremko.com/.
About Jaremko Nissan
Jaremko Nissan has been a leader in automotive sales and service in the Spokane, Washington, area for over 75 years. Whether youâ€™re looking for a new or used Nissan car, truck, or SUV, or need service on your vehicle, Jaremko Nissanâ€™s unbeatable customer service will keep you coming back. Jaremko Nissan also offers a body shop for those unfortunate times when you need major body repairs. Jaremko Nissan: An automotive family since 1935.