DTSI Group values customer satisfaction. In order to get valuable information from clients, the company conducted an online survery. Ninety-eight percent of the respondents agreed that DTSI Group does indeed prioritize clients.
Online PR News – 12-March-2013 – Makati, Philippines – With nearly two decades of experience, DTSI Group’s main obective is to be the best possible full-service provider of world-class facility build-out services, advanced system integration, and innovative communication and technology services to companies worldwide. Each year, we look back at all the things we’ve accomplished and take note of the areas that we can improve on.
A major priority for DTSI Group is customer satisfaction, and to gather valuable feedback from our beloved clients to start off 2013 right, we conducted an online customer satisfaction (CSAT) survey that went live online in September 2012. Among the 28 respondents, most indicated that they were satisfied with our services. Ninety-eight percent of the respondents agreed that DTSI Group does indeed prioritize clients. DTSI Group received an overall rating average of 85 percent satisfaction.
For DTSI by DTSI Group, 22 respondents gave a satisfactory rating higher than 75 percent, the highest being 98 percent, and the lowest, 51 percent. Ninety-eight percent of these respondents said that they would recommend DTSI services to others.
On the other hand, the highest score that Anthem by DTSI Group received on our CSAT survey was 97 percent, and the lowest was 63 percent. Most of these respondents also indicated that they were satisfied with the services they’ve received through Anthem, especially from Anthem's facilities team.
Our efforts to satisfy our clients won’t end upon receiving satisfactory scores from our CSAT surveys. We promise to continuously to grow and be on top of the latest trends and technologies in our industry to keep our services and our clients’ services globally competitive.
For more information, please visit www.dtsigroup.com.