The online chat service will make available a real person on KSRTC website www.ksrtc.in 24/7 to interact with visitors. If the passengers have any query, on a click on the LIVE CHAT button in the website and get connected with a customer support agent via the website.
Online PR News – 01-February-2013 – 30th January '2013,Bangalore,Karnataka. – KSRTC – Online Live Support 24/7
In India’s passenger road transport sector, KSRTC has set the benchmark in a large number of operational areas. Its superior service deliverables and all-round performance have helped it bag a number of awards at the National and International levels. KSRTC has been at forefront in introducing new technology in a daily operation to meet customer requirements, Online Live Support 24/7 service on its website www.ksrtc.in for the public to provide online real time support for any queries on booking/cancellation of tickets etc
The online chat service will make available a real person on KSRTC website 24 hours a day, 7 days a week including holidays to interact with visitors. If the passengers have any query, on a click on the LIVE CHAT button in the website and immediately get connected with a customer support agent via the website. With the service, customers able to chat with the customer support agent about information related to bus routes, online booking process, bus timings and even discuss problems that they have encountered during the journey.
Important reason for introducing live chat on a website is because increasingly KSRTC customers are now more tech-savvy and don’t want to take the time to make a phone call or wait for an email response. Having a live chat on a website will help customers without engaging in more time-consuming phone conversations. The result is that customers get the answers they want, faster and easier.
"We want to keep the customer at the heart of everything KSRTC does, so our goal is to establish an online communication channel that would truly enhance the website experience for visitors" says Mr.Manjunatha Prasad, MD, KSRTC.
The new chat service on KSRTC's website will use the best technology and chat practices from around the world. For example - the chat technology will be deployed on web pages where customers tend to have questions and the chat agents see the exact pages the visitors are on and the issues they’re encountering. That means visitors don’t need to explain where they are in the process. This insight speeds the time to resolution, a huge benefit for time-strapped customers. Also, when chat sessions end customers can opt to email the transcripts to themselves and have a written record of the procedure they’ve just been walked through.
Online chat helps KSRTC to get to know who are our customers are and what are their problems in the services. This cultivates customer loyalty and builds company brand, works to increase the value of the benefits customers receive, develops services that provides the information that customer's needs.
In 2012, KSRTC won the prestigious Digiratti Award - 2012 for its successful marketing campaign. It is also active on social networks like Facebook, Twitter and has adopted incredibly innovative customer support practices. The new live chat support is expected to be another important milestone for KSRTC in this direction.