Los Angeles-based heating and air conditioning contractor, JW Heating and Air, earns back-to-back awards for outstanding customer satisfaction.
Online PR News – 29-January-2013 – Los Angeles, California – With a customer satisfaction rating of 4.5 stars for two straight years, JW Heating and Air, Inc. has won its second CMUS Talk of the Town customer satisfaction award in the Heating & Air Conditioning Contractors category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honor companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
JW Heating and Air provides heating and cooling services to residential and commercial customers throughout the greater Los Angeles area and San Fernando Valley. The company is certified to work on all major brands of furnaces and air conditioners, performing installations, repairs and maintenance.
JW Heating and Air is licensed and fully insured, and more than 50 percent of its lead personnel are certified by North American Technician Excellence, Inc. (NATE), the leading nonprofit certification program for technicians in the heating, ventilation, air-conditioning and refrigeration (HVAC/R) industry. The company is also a member of the Institute of Heating and Air Conditioning Industries (IHACI) and the Electric and Gas Industries Association (EGIA).
Earning high customer satisfaction ratings and consecutive Talk of the Town Awards demonstrates the company’s commitment to providing excellent customer service. “Our motto is: Quality Service, Quality Products and Quality Results,” says Owner Jeff Williams, who has 25 years of experience in the heating and air conditioning industry.
JW Heating and Air employees deliver on the company’s motto by treating customers as they would want to be treated, says Williams. “We respect your time, and when we set an appointment with you, we are on time. In addition, making sure that the job is complete and that your home or office is left clean saves both you and us repeat visits.”
Treating customers right is good for customers, and for business as well. “Referrals are a big part of our business,” says Williams. “If our customers are happy, they will recommend us to their friends. We strive to keep our customers for life and back up all of our work with a full guarantee.”
In addition to winning the Talk of the Town Awards, JW Heating and Air has been voted Top 10 Contractor in North America by a major equipment manufacturer for five years in a row and has been named an Angie’s List Super Service Provider five years in a row.
JW Heating and Air is located at 1135 Venice Boulevard in Los Angeles. For more information about its services, call 866-632-0660 or go online to www.jwheatingandair.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.