PACEâ„¢ Leadership Model develop capabilities for employee engagement and customer centricity to achieve exceptional performance
Online PR News – 09-January-2013 – Hackensack, NJ – Strativity Group, Inc. (www.strativity.com), a leader in customer centric business transformation and corporate learning programs, announced today it is launching its premier PACE Your Performanceâ„¢ Leadership Learning Program â€“ a component of its Evolve Your Performanceâ„¢ Series.
New meta trends which are the result of more demanding customers â€“ who expect exceptional customer experiences â€“ as well as employees who seek purpose in their work, call for a new leadership model. The PACEâ„¢ Program responds to the evolving needs of leadership in a world of customer centricity and employee engagement. The program consists of four components: Purpose, Accountability, Challenge and Elimination of Obstacles. Managers will learn how to define a sense of purpose for employees, maintain employee accountability, create challenge for employees in the workplace, and eliminate obstacles that prevent employees from achieving exceptional performance.
â€œWe live in a world of exceptional or nothing. Customers will no longer compromise. As such leaders need to evolve their leadership to correspond to these evolving trends. The PACEâ„¢ Program was designed to equip leaders with tools to lead customer experience, employee engagement and overall delivery of exceptional performance" said Lior Arussy, President of Strativity Group and author of Customer Experience Strategy (2010). "After working with over 350,000 employees and leaders in 21 countries, we designed the program based on real life experience."
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About Strativity Group, Inc.
Strativity Group, Inc. is a global customer experience research and consulting firm, which assists organizations with the creation of differentiating experiences and profitable customer relationships. Utilizing research, consulting, education and communication programs, Strativity creates and implements customer experience strategies for its clients. At the core of its methodology is the development of action plans that are used to drive organizational change.
Strativity Group, Inc. works with Global 2000 companies as well as emerging businesses around the world. Our clients include Akibia, American Management Association, AMO, Blue Cross & Blue Shield, Capital One, CATIC, Circle K, CA, Crown Plaza Hotels & Resorts, Dimension Data, DVTEL, FedEx, Herbalife, ICMI, Honeywell, Jacada, Lexmark, Lockheed Martin, Nokia, Nordea, Nortel, Presbyterian Health, RightNow Technologies, Sage, SAP, Seagate Technology, Siemens, The Fund, University of Pennsylvania, Verint Systems and Wyeth.