MetricNet Launches the industry’s FIRST EVER Integrated Service Desk and Desktop Support Benchmark
04/10/2010

McLean, VA., April 10, 2010: MetricNet introduces a comprehensive body of information on best practices for the Service Desk and Desktop Support. Until today, IT executives had few if any options for improving the performance of end-user support. Now, there is a systematic way to accelerate the path to competitive excellence by benchmarking and adopting the practices that lead to world-class performance.

Online PR News – 10-April-2010 – – McLean, VA., April 10, 2010: MetricNet introduces a comprehensive body of information on best practices for the Service Desk and Desktop Support. Until today, IT executives had few if any options for improving the performance of end-user support. Now, there is a systematic way to accelerate the path to competitive excellence by benchmarking and adopting the practices that lead to world-class performance.

Strategic end-user support accomplishes three important goals: 1) returns productivity to end-users, 2) minimizes total cost of ownership (TCO) for end-user support, and 3) drives a positive view of IT overall. MetricNet’s Integrated Service Desk and Desktop Support Benchmark is a diagnostic tool for helping companies reach such goals and improve and optimize their organization’s performance.

MetricNet’s Integrated Service Desk and Desktop Support Benchmark answers a number of key questions, including:
• How is your Service Desk and Desktop Support performing?
• How does your Service Desk and Desktop Support compare to others in your peer group?
• What are the strengths and weaknesses of your Service Desk and Desktop Support?
• What are the areas of improvement for your Service Desk and Desktop Support?
• How can you achieve world-class status for your Service Desk and Desktop Support?

“End-user support represents less than 5% of total IT spending, but drives more than 90% of IT customer satisfaction,” says Eric Zbikowski, Managing Partner at MetricNet. “Most companies have historically failed to exploit this easy source of leverage, and underperform in the eyes of their customers. There is simply no faster way to launch your service desk and desktop support to world-class status than with MetricNet’s integrated benchmark.

About MetricNet
MetricNet is the global leader in Service Desk, Desktop Support,Call Center and Customer Satisfaction benchmarking With more than 1,400 benchmarks completed, worldwide, MetricNet has the most comprehensive database of process and performance metrics in the industry. MetricNet benchmarks encompass virtually every industry and government sector, and address all major business areas including IT, customer service, technical support, human resources, finance, and sales.
MetricNet’s mission is to provide their clients with the benchmarks they need to run their businesses more effectively. MetricNet is committed to making the benchmarking process quick and easy for its customers. They have pioneered a number of innovative techniques to ensure that their clients receive fast, accurate benchmarks, with a minimum of time and effort.
To sign up for MetricNet’s Integrated Service Desk and Desktop Support Benchmark or to get more information on the offering, go to www.metricnet.com or contact Eric Zbikowski at 202-758-0128; ericz@metricnet.com.

CONTACT:
Eric Zbikowski
Managing Partner
MetricNet, LLC
1431 Mayhurst Blvd
McLean, VA 22102
Telephone: 202-758-0128
Facsimile: 202-333-3234
E mail: ericz@metricnet.com
Website: www.metricnet.com