Fleet management software solutions specialist Mycompanyfleet launches new Customer Relationship Management module.
Online PR News – 07-July-2009 – – fleet management software solutions specialist Mycompanyfleet has launched a new Customer Relationship Management (CRM) module that enables delivery and service fleets to improve customer satisfaction.
YourAcumen works in conjunction with Mycompanyfleet’s FleetAcumen software allowing your business to measure customer satisfaction – essential for client retention and maintaining a reputable reputation within your industry.
Companies that provide services to customers and clients through delivery fleets as part of their day to day operations will benefit from YourAcumen as this revolutionary fleet management software allows users to collate every aspect of interface with customers, thus improving fleet management efficiency.
Mycompanyfleet Business Manager, Andrew Leach, said: “We believe this is a unique proposition in the fleet software arena as there is no other system that allows the seamless integration between fleet user and customer in this way.
“YourAcumen allows the capture of every aspect of interface with the customer to help assess customer satisfaction, productivity, vehicle utilisation and business efficiency.
“Many companies have service standards they want to meet for either new or existing customers. YourAcumen automatically polices those standards to ensure that pre-set levels are being reached.”
The YourAcumen interface provides mapping solutions enabling full vehicle tracking capabilities alongside help desk functions that are remotely accessed via PDA handsets where digital signatures signal delivery times to log into your fleet management system.
The FleetAcumen solution from Mycompanyfleet would benefit commercial fleets and fleet service providers using exception reporting methodology within a highly visual user friendly dashboard environment to highlight areas of the business that require management attention.
YourAcumen and FleetAcumen provide cost-effective fleet management solutions that will improve fleet efficiency and decrease operating costs.