Holidayclick announced the new expansion of its call centre by increasing its sales staff strength from 12 to 16
Online PR News – 07-April-2010 – – HolidayClick, one of the leading travel specialists in UK, announced the new expansion of its call centre by increasing its sales staff strength from 12 to 16 taking into account the increasing demand for cheap holidays abroad this summer season.
Over the last few months of its operations, HolidayClick’s 24/7 customer care service has experienced a stable growth in the number of queries related to different summer seasonal offers. In fact, in recent times, HolidayClick has received a huge surge of booking for various cheap summer holiday packages. Adding to this, this travel specialist has witnessed the rise in the advance bookings of cheap family holidays by 34% for the summer season 2010.
Exotic holiday resorts located in Turkey, Egypt, and Greece that have tied-up with HolidayClick have also seen an unprecedented surge of travellers. As a result, in order to enhance the proper value addition along with good customer support that it always assures to deliver to its customers, HolidayClick has expanded its sales team size.
This summer season too the HolidayClick’s cheap last minute holiday deals have witnessed good response and huge online bookings. It has once again seen an increase in holidaymakers searching and opting for cheap holiday deals. Therefore, by increasing its manpower strength to 16, the travel specialist is planning to manage and handle customer’s request more efficiently.
HolidayClick's inbound call centre communication service has been specifically designed to maximise the efficiency of direct marketing efforts and by increasing the employee ratio, HolidayClick is trying to run the inbound call centre operations more successfully.
An increase in the employee strength from 12 to 16 is a new plan taken by this U.K travel specialist to aggressively expand its contact centre business. Perhaps it can be considered as an attempt by HolidayClick to strengthen its customer care service and deal with customers from all across the world in an effective manner.
Not too long ago, HolidayClick began its customer care operations with world class facilities and have done a commendable job in managing online bookings and providing all the detailed information regarding various holiday packages. With this expansion, the total headcount would reach to 16, which is significant achievement in a short span of time. Further to this, HolidayClick has plans to acquire additional employees and with this the travel specialist also eyes to provide more effective customer care service and increase its operational area as well.
Commenting on an increase of employee strength, Maria Reilly the Sales Director of HolidayClick, said, “Though the number may be small in size, but this increase in employee strength from 12 to 16 in our call centre will enable HolidayClick to manage its widen customer base and get each query solved quickly regarding all sorts of holiday packages offered by us. In fact, it can also be considered as an effort to tap more opportunities to deal with our customers in a more effective manner.”
HolidayClick is an independent and best Travel specialist in UK. Specialised in cheap package holidays and short breaks at very affordable prices, the agency is also a member of ABTA & ATOL. Devoted to customer concern and satisfaction, the agency constantly aims to provide unforgettable holiday experience to its customers promptly and exclusively.
For more information, please visit- www.holidayclick.co.uk