Call centers today have called for workforce management to increase efficiency. Software launched by U-WFM helps in different areas of workforce management such as managing agent portal, client portal, scheduling and many more.
Online PR News – 07-November-2012 – Sheffield – In what promises to be the start of a new era for Call Centre workforce efficiencies, U-WFM has been released into the UK market. U-WFM is a recent initiative of parent company U-Source and headed up Director Tim Wharfe.
U-WFM is the latest contender in the call centre Workforce Management software market. The U-WFM software platform has been designed and built by a team of Workforce Management professionals that have worked in call centres across many industry sectors. Their collective experience has resulted in call management software that concentrates on the fundamentals of Workforce Management software; accurate call forecasting, time & attendance management and efficient, optimised scheduling.
When asked about the company’s missions, Tim Wharfe said: “I started U-WFM because of the lack of simple, affordable WFM systems on the market. Traditional systems are highly complex, and can take years to fully master, they are also very expensive just to be installed on a users PC. U-WFM can be used with as little as 1 days training and is used through a web browser meaning that there are no installation costs.”, Tim went on to discuss the benefits of his software being: “Benefits are the simple user interface, low level training requirements, no installations, no set up cost, scalable monthly subscription, free support and advice from experienced WFM professionals.” Finally Tim mentioned the company’s mission statement “To offer the simplest, most cost effective workforce management solution and services to the contact centre industry.”
When asked about the effectiveness of U-WFM’s software current client Alpharooms.com said: “U-Source were able to quickly identify the issues we had with our existing approach to resource planning and scheduling. A dedicated Account Manager guided us through the process and the easy to use software did the rest. The impact was instant and we continue to see improved results. More importantly, customers are now handled quickly and first time in most cases.”
Managers looking to improve their Call Centre efficiency can get a WFM software trial by contacting U-WFM.
WFM Software Overview: http://www.u-wfm.com/wfm-features