Understanding customer psychology sets Integra apart from competitors
11/05/2012

Integra Customer Support, a division of Integra Global Solutions Corp, offers a range of support services to small and medium businesses across the USA, UK and Canada.

Online PR News – 05-November-2012 – Pittsburgh – Integra Customer Support, a division of Integra Global Solutions Corp, offers a range of support services to small and medium businesses across the USA, UK and Canada. They include e-mail support, telephone support, live chat support and ticketing support besides complaint handling. The major factor that sets them apart from their competitors is their use of customer psychology in dealing with customer care.

“We have an in-house psychologist, who will advice our support professionals on how to deal with different customers”, explains Rajesh Velayuthasamy, Co-founder, Integra Global Solutions. “While everyone naturally has enough understanding of psychology to judge a person’s state and mind and behave accordingly, we go a step further and have included the subject as part of training.” He is confident that this move would surely put Integra ahead of competitors in terms of real customer support.
Integra Customer Support thus adds value to the services it provides. The major services are e-mail support, telephone support, live chat support and ticketing support.

Most formal communication among businesses is by means of e-mail. Though instant chat/SMS are quicker, emails are taken more seriously. Reps handling email communication must know email etiquette, be quick, clear and concise in all their mails. Integra employs people trained to this end.

Accent training, mock calls etc are conducted for support professionals handling phone support. Other services include live chat and ticketing support. In all these areas, the concept of customer psychology is employed. This makes it easier for the customer service reps to deal with different customers. Since they are already prepared and trained they do not receive rude shocks in the form of angry/upset customers that happens in most cases. The reps know how to handle compliments as well as complaints.

Businesses looking for customer service outsourcing can now approach Integra without any qualms. They receive the benefit of customer psychology in their business and great value for money.

Contact:

Integra Global Solutions Corp
110 Blue Heron Drive
Pittsburgh, PA – 15090
USA
Email: info@globalintegra.com
Website: http://www.integracustomersupport.com
###