Charles Maund Toyota Turn-Around One Year after New Ownership
11/02/2012

Charles Maund Toyota proud of the newfound hope that comes with the change in leadership over the past year.

Online PR News – 02-November-2012 – Austin, TX – About one year ago, Charles Maund Toyota was acquired by new management and has been thriving ever since. Charles Maund Toyota is not just here to do business, they are here to serve their customers and make a difference in the community.

“We are making a lot of friends on a daily basis. Many of these friends have become part of our family,” says James Dimeo, owner of Charles Maund Toyota. “We are proud to be different mainly because we are the only family-owned and operated Toyota dealership in Austin.”

Prior to the current management coming into the picture, Charles Maund Toyota’s sales and Customer Satisfaction Index (CSI) were less than satisfactory to say the least. When James DiMeo purchased the store he decided a complete overhaul was needed and brought in a new management team to present fresh ideas that led them to a fresh start.

In the year since DiMeo took ownership of Charles Maund Toyota, new car and service sales figures have doubled. The previous CSI score was replaced by +96% satisfaction rate. This is due to the care and attention that the team delivers to each and every customer that walks in the door.

$1 million has been spent on state-of-the-art upgrades to the Body Shop to ensure the service that is delivered is up to par in terms of customer expectations. Not only is this modern body shop considered the best around and is Aluminum Body Certified, but it boasts the title of the greenest body shop in the great state of Texas! This goes to show just how dedicated Charles Maund Toyota is to the community and to the environment.

The diversity within the store among both the management team as well as the sales staff has been expanded to reflect the diversity within the community. Charles Maund Toyota is committed to being a dealership that can serve all different cultures and ethnicities.

“We pride ourselves in listening to our customers in order to help them find the car that best suits their needs and desire,” says DiMeo. “Having a diverse staff that can communicate and assist our customers has been extremely beneficial. Our country has always been known as ‘The Melting Pot,’ and we have staff members that are bilingual and a few that can speak to the different cultures that make our city an exciting one.”

Staff are on hand to cater to many different people with employees able to speak nine different languages on site.

The team at Charles Maund Toyota invites everyone to come out and see what the new store is about! The friendly and knowledgeable sales staff are on hand to answer questions, schedule test drives, and help you into your next Toyota vehicle today. Visit them online at www.CharlesMaundToyota.com or call 866-797-4354 to get started.

About Charles Maund Toyota: Charles Maund Toyota is proud to be the select Austin, Texas area Toyota dealer. We provide Toyota vehicles, award winning service, and Toyota parts to all surrounding cities including Round Rock, San Marcos, and Georgetown. Our dealership carries an extensive line of new, used, and certified Toyota cars, trucks and SUVs. Stop in today to view our large inventory or to have maintenance done on your Toyota vehicle.