Interaction DialerÂ® 4.0 sets new standard for answering machine detection rate; delivers improved ease-of-use, simplified management, and more effective execution of campaigns
Online PR News – 25-October-2012 – Dubai ,United Arab Emirates – DUBAI, United Arab Emirates-- Interactive Intelligence Group Inc. (Nasdaq: ININ), a global provider of unified IP business communications solutions, has released a major upgrade to its predictive dialer software, Interaction DialerÂ®.
This latest upgrade, Interaction DialerÂ® version 4.0, was designed to improve ease-of-use, simplify management, and help contact centers more effectively execute dialing campaigns.
Interaction DialerÂ® 4.0 accomplishes this as a result of the following new features:
â¢ Enhanced multi-campaign dialing enables priorities to be assigned that determine the volume of calls placed per active campaign; also enables agents to receive a mix of calls from multiple campaigns.
â¢ Increased accuracy of answering machine detection using several new patents dramatically reduces costs -- a 1 percent improvement in answering machine detection accuracy can equate to millions of dollars in company savings.*
â¢ A consolidated and streamlined interface simplifies management, and a âquery-by-exampleâ tool reduces programming requirements.
â¢ Consolidated history data and new data fields result in simplified creation of customized reports and the ability to conduct more in-depth analysis of campaigns.
âWeâre seeing a steady increase in organizations deploying dialer technology, primarily to drive down costs through automation and to gain a greater competitive edge with features like âjust-in-timeâ lead handling and capabilities for more proactive customer care,â said Shaheen Haque, Territory Manager, Middle East & Turkey at Interactive Intelligence.
âWe designed Interaction DialerÂ® 4.0 to give these organizations an even greater advantage by building in more cost-savings, while improving both ease-of-use and feature-sets that help reach the right people at the right time in the most efficient manner possible.â
Interactive Intelligence first released Interaction DialerÂ® in 1999 as an add-on application to its all-in-one IP communications software suite, Customer Interaction CenterÂ® (CIC).
Interaction DialerÂ® offers mid-size to large contact centers, telemarketing/teleservices firms, collection companies, and other organizations skills-based, predictive, preview, power and blended inbound/outbound dialing functionality. It also includes a patented staging algorithm and built-in contact center features all designed to maximize efficiency and minimize costs.
Today, Interaction DialerÂ® is used by companies worldwide, including large global organizations making 5 million-plus calls per day.
Interaction DialerÂ® 4.0 is currently available worldwide and is offered through the Interactive Intelligence channel of more than 300 resellers, and through the companyâs direct sales force.
*Based on a recent private competitive comparison, Interaction Dialer achieved a 97 percent AMD accuracy rate, compared to a top dialer product with a 91 percent AMD accuracy rate.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center automation, unified communications, and business process automation software and services. The companyâs unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazineâs 2011 Best Small Companies in America and Software Magazineâs 2011 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or firstname.lastname@example.org; on the Net: www.inin.com.