Newgen Solutions enable lower TAT and enhanced customer satisfaction at L&T Finance

Support rapid branch roll-out, deliver uniform user experience and enhance operational agility

Online PR News – 06-September-2012 – New Delhi, India – Newgen Software Technologies Limited, a leading provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced the successful implementation of its BPM solution at L&T Finance, one of India’s leading NBFCs.

L&T Finance was planning rapid market expansion and therefore needed a scalable solution for rapidly rolling out branches. Speaking on the benefits of the Newgen solution, Mr. Krishnan Venkateswaran, VP – IT, L&T Finance said, “The project has helped us rapidly roll out fully functional branches, deliver a uniform user experience with lower training needs, and enhance our operational agility” It has helped us gain visibility into each sub-process in a client acquisition cycle, and thus standardize and optimize turnaround times to enhance customer and channel satisfaction,” he further added
Commenting on the significance of this implementation, Mr. Diwakar Nigam, MD & CEO, Newgen Software said, “Newgen is proud to be a partner in L&T’s journey towards achieving customer centricity. With this implementation, Newgen has further consolidated its position in the Non Banking Financial space using process & technology to improve agility, performance and profit.”
Newgen’s solution has paved the way for L&T Finance to raise operational agility, enhance process control and increase customer base with faster and efficient services. Newgen's end-to-end solution will continue to ensure seamless integration with core applications.

About L&T Finance - Incorporated as an NBFC in 1994, L&T Finance is registered with the RBI as an NBFC-ND-SI, and is classified as an Asset Finance Company (AFC). L&T Finance offers a spectrum of financial products and services for trade, industry and agriculture. It is primarily engaged in short to medium term asset backed financing viz. construction equipment finance, transportation equipment finance, rural products finance, supply chain finance, corporate loans and leases, microfinance, etc. As of March 2012, L&T Finance had loans and advances in excess of INR 12,500 crores.