Singapore, July 18: Servion Global Solutions, global leader in Customer Interaction Management (CIM) solutions, appoints Abhijit Banerjee as the new vice president and head of business operations for the Asia-Pacific region.
Online PR News – 19-July-2012 – Singapore – Singapore, July 18: Servion Global Solutions, global leader in Customer Interaction Management (CIM) solutions, appoints Abhijit Banerjee as the new vice president and head of business operations for the Asia-Pacific region.
Based out of Servion’s APAC headquarter Singapore, Abhijit will be directly responsible for consolidating Servion’s leadership position in the industry, driving customer retention strategies and further growing the APAC business. Abhijit will report to K Balakrishnan, Founder and CEO of Servion Global Solutions.
A resident of Singapore for 14 years Abhijit brings with him 23 years of experience in building successful business strategies and go-to-market models. Prior to joining Servion Abhijit held the position of Senior Vice President for Asia Pacific and Country Head for Singapore of the multimillion-dollar IT major 3i Infotech, earlier known as ICICI Infotech.
At 3i Infotech Abhijit was credited with growing the company exponentially and overseeing the setting up of downstream subsidiaries in Malaysia, Thailand and Australia with a customer footprint expanding to 12 countries.
Abhijit graduated from St. Xavier’s College, University of Calcutta in India and has lived in Singapore since 1998 with his family. He passionately pursues photography and music as his leisure activities and is interested in history. He has dabbled with golf and hopes to become better at it.
Abhijit joins Servion in a year in which its APAC business has emerged as the second largest operation after its business in North America. Its consulting and technology solutions businesses in APAC continue to grow on the backing of a 10.5 per cent CAGR for contact center management industry, a subset of CIM Solutions, as per Frost and Sullivan. Servion also expects brands to embrace the use of CIM technologies in managing the paradigm shift in interactions between consumers and brands because of social media, leading to a growing relevance for its solutions.
Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications for Contact Centers, enhancing customer interactions via the phone, internet, email, chat and social media. With more than 600 customers and over 1000 installations spread across 60 countries, Servion’s products and solutions handle more than 7 billion voice/fax/ACD/Web/e-mail interactions per year. For more information, log on to www.servion.com