Delivering remarkable customer service will be the core theme of the second Investor in Customers (IIC) annual conference in London tomorrow, Wednesday June 13.
Online PR News – 15-June-2012 – London, UK – More than 75 attendees are expected at the conference and they will hear from business leaders whose IIC award has improved sales, customer loyalty and corporate culture, as well as two insight sessions from IIC.
IIC Managing Director Neil Craig said: “We have had a remarkable 12 months since our first conference with a rapid increase in the number of firms recognising the need to deliver better customer service in order to remain competitive.
“IIC is helping organisations to improve customer satisfaction levels, and the customer experience they deliver. By focusing on customers they enjoy more effective, more profitable and more loyal relationships.”
Among the keynote speakers at tomorrow’s conference are:
Colin Hall Tomkin from insurance broker Jelf Group on how their IIC results have transformed the way they do business.
Martin Eccleston, Commercial Manager for Mayflex, on how they are developing a corporate culture to engender customer loyalty.
Ben Roseveare from Exodus Travel on how success has come from everyone in the firm “wearing the customer’s shoes”.
Tony Barritt from IIC, will run an interactive question and answer session on breeding corporate success by building the business around the staff and the customers.
Charlie Williams from IIC will discuss how implementing a Net Promoter ® programme, to complement the relationship metrics provided by IIC, can identify immediate issues within your business and show you what you need to do to make immediate improvements that will go straight to the bottom line.
The conference is being held at the CBI Conference Centre, 103 New Oxford Street, London WC1A 1DU from 9.30am until 1pm.
Investor in Customers is one of the UK’s leading assessment companies with the widest service proposition – all designed to help build better businesses for UK plc.
Established in 2006 in Salisbury the company now has offices in Devon and Central London.
IIC’s academically-based assessment process provides detailed analysis and insights that help businesses and organizations to create an environment of continuous development.
IIC conducts independent assessments of the strength of customer relationships taking direct, online, feedback from customers, staff and senior management about how well a company understands their customers’ needs, delivers products and services that meet those needs, delivers first class service and engenders loyalty in customers and staff. This is supplemented by desk research carried out by an IIC assessor.
The award is provided on three levels – Superior, Outstanding and Exceptional– providing a benchmark against which improvement can be measured each year.
IIC also runs training customer service training programmes and this year became a Certified Net Promoter® Partner to provide consultancy services within businesses wishing to increase revenue and profits through organic growth.
Net Promoter, NPS, Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld