Customer Service Briefing: Do You Understand the Hidden Power of Your Frontline People?
06/15/2012

TrustPoint Management Group will facilitate and discuss your issues, traditional solutions, and some innovative solutions we've developed over the past eight years in working with companies on their customer service and inside business development roadblocks.

Online PR News – 15-June-2012 – Addison/TX – Register Here!
http://events.r20.constantcontact.com/register/event?oeidk=a07e5z59g566213bca8&llr=ulq9b8dab

Contact
Stephanie Ward
TrustPoint Management Group
stephanie@trustpointllc.com
214-393-1746
When
Friday, June 22, 2012 from 9:00 AM to 11:00 AM CDT

Investment
Sponsored by Trustpoint Management Group
Where
TrustPoint Management Training Center
16775 Addison Road
Suite 500
Addison, TX 75001

Customer Service Briefing: Do You Understand the Hidden Power of Your Frontline People?

Empower Customer Service Professionals With Business Development Skills
We'll examine information on customer care models and the Sandler Strategic Customer Care system. TrustPoint Management Group will facilitate and discuss your issues, traditional solutions, and some innovative solutions we've developed over the past eight years in working with companies on their customer service and inside business development roadblocks.

Are you maximizing your inside business development efforts?
Do your customer service and inside sales people have the skills and confidence to recognize a business opportunity?
Do they too often provide “free consulting” and give out free information to people ‘shopping around’?
Do they lack the questioning and qualifying skills to get to the heart of the prospect’s needs?
Have you ever cringed listening to what your inside people say to prospects on the phone?
Is there more business available, but sales are often missed?
This Briefing is completely underwritten by TrustPoint Management Group, so there is No Charge to you with advance registration.