Washington-based construction and roofing company, Rainier View, earns its first Talk of the Town Customer Satisfaction Award with a 4-star rating.
Online PR News – 26-May-2012 – Enumclaw, Washington – With a 4-star rating for providing excellent customer service, Rainier View Construction & Roofing, LLC has won the prestigious CMUS Talk of the Town customer satisfaction award in the Home Improvement & Remodeling category.
The Talk of the Town Awards, presented by Talk of the Town News, Customer Care News magazine and Celebration Media U.S. (CMUS), honors companies and professionals that provide excellent customer service as reported by their customers through no-cost, user-review websites, blogs, social networks, business rating services, and other honors and accolades. This data is analyzed by a team of researchers who calculate a company’s CMUS Power Rating™. Only those that receive a 4-star to 5-star rating receive the CMUS Talk of the Town Customer Satisfaction Award.
Rainier View Construction & Roofing opened in 2011, but owners Tracey and Don Prociw have nearly two decades of experience in the industry, previously owning Prociw Construction & Roofing. “It’s important to know who you are dealing with, especially when you are allowing someone to enter your home and do construction work. And, at Rainier View Construction & Roofing, we want to be your trusted partner,” says Tracey Prociw.
With its corporate office in downtown Enumclaw and an Eastern Washington satellite office in Richland, Rainier View Construction & Roofing serves communities throughout the state of Washington, offering roofing, siding, windows, solar installations, additions, remodels and custom decking.
“Because we started small, Rainier View Construction & Roofing can offer all the services of the big contractors, but with the hometown value and economical prices our customers deserve,” says Prociw.
Rainier View Construction & Roofing focuses on using sustainable materials in its contracting services. Additionally, it is the exclusive dealer and installer of Isaiah Industries Classic aluminum roofing products and Kassel & Irons steel roofing for the entire state of Washington. The company is also the exclusive dealer and installer for Rare steel roofing in Southwest and Eastern Washington; is GAF certified to offer the Weather Stopper System plus lifetime warranties for their products; and is IB certified.
Excellent customer service is a way of life at Rainier View Construction & Roofing, as shown by winning the Talk of the Town Award. “It is important that internally our employees provide customer service to one another — at every level,” says Prociw. “In addition, as a company we provide customer service to our employees in the form of ongoing training to help them do their jobs better. This culture spills over then easily to our clients. We utilize a client program that tracks activities with that client from the day we meet them until we are finished with the job and then beyond. We protect our clients’ information and respond quickly if there is ever a problem.”
Prociw notes that follow-up with clients is as important as the initial job. “We have a great after-project plan, which includes the warranty, a thank you gift, a survey, a paid referral program, and a social media program as well. We spare no time or expense when it comes to our clients.”
Rainier View Construction & Roofing’s corporate headquarters is located at 1174 Myrtle Ave., Stes. 105-106 in Enumclaw, Wash. Its satellite office is located at 719 Jadwin in Richland, Wash. For more information, call 800-965-7740 or go online to www.rainier-view.com.
About the Award and Sponsors:
This is the fourth year CMUS, Talk of the Town News and Customer Care News have honored companies for achieving high levels of customer satisfaction with the Talk of the Town Awards. Businesses eligible to receive the award include, but are not limited to, beauty salons, spas, restaurants, bakeries, dentists, auto repair facilities, veterinarians, home repair and improvement contractors, florists, hospitals, and physicians.
For more information about the award or its sponsors, please contact CMUS and Talk of the Town News at 877-498-6405 or go online to www.talkofthetownnews.com.
About Celebration Media U.S.: Celebration Media provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award, while also giving consumers a tool to find the top consumer-rated businesses in the United States and Canada.