Solution Addresses the Computer Telephony Integration Needs of Cisco End Users
Online PR News – 24-May-2012 – Phoenix, AZ – PHOENIX – May 23, 2012 Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, including Arc Attendant Consoles for Cisco, announced today that Enghouse Interactive’s CT Connect v7.6.2 has successfully completed Cisco’s Interoperability Verification Testing with Cisco Unified Communications Manager v8.5. This solution was developed in close cooperation with Enghouse Interactive’s Cisco customers and partners to better serve the computer telephony integration (“CTI”) needs of the Cisco end user community.
Enghouse’s CT Connect reduces the complexity and cost of integrating Cisco’s Unified Communication platforms to enterprise business and CRM applications. The solution enables third party applications to interact seamlessly with Cisco telephony features to help the organization deliver more efficient and effective customer service. Additionally, companies can accelerate CTI integration projects with CT Connect and realize the benefits of enabling features such as screen pop and click-to-dial, improving productivity and the customer experience throughout the enterprise.
"As a member of the Cisco Developer Network, we understand how critical it is to meet rigorous verification processes so that our products are Cisco compatible," said Kimberly Beckley-Reil, product manager at Enghouse Interactive. “CT Connect delivers on the promise of Unified Communications, blending communication functions into mission critical solutions, delivering real, quantifiable business value. With CT Connect integrated with your business application, you can expect improved customer satisfaction, higher first call-resolution rates, shortened call lengths and decreased per-call costs."
More About CT Connect
Enghouse’s CT Connect™ is standards-based CTI software that allows partners and customers to create unified communications and contact center solutions at significantly lower costs by providing out-of-the-box integration with all major communications systems. By integrating an organization’s communication platform and business applications with CT Connect, a more effective, personalized and immediate response to the customer is provided, driving towards a first call resolution for every customer, every time.
CT Connect has communication-enabled more than one million agent seats worldwide, including at some of the world’s largest organizations.
Additional information on CT Connect can be found at: http://www.syntellect.com/pages/products/ct_connect_eng.aspx or https://marketplace.cisco.com/catalog/products/1666 .
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of interaction management solutions, spanning structured, unstructured and self-service interactions. Core technologies include contact center, attendant console, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol "ESL." Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio. Learn more at www.enghouseinteractive.com.
Sonus PR for Enghouse Interactive