New customer service training video website provides successful philosophy and process to retain past customers and gain new customers.
Online PR News – 15-May-2012 – Wilmington, DE – WILMINGTON, DE – Sunnyside Customer Service recently launched its business and website, offering customer service training videos and certification for businesses in a variety of industries. Its goal is to help clients improve customer loyalty and satisfaction at banks, hotels, healthcare facilities, retail stores, restaurants and other interactive businesses.
"Companies need to retain loyalty of past customers and attract new loyal customers at the same time," said Jeffrey Chad, vice president of business development. "This is a challenging task in today's economy, but we have programs that help businesses to achieve this goal."
The customer satisfaction training videos are based on the "5 Secrets of Sunnyside Service" program. This customer service training program is founded on the principles of simple, genuine and heartfelt service that Chad learned while growing up in Georgia. He originally developed training programs for hospitals to teach employees increased knowledge and skills which would strengthen their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient satisfaction scores. The program was then adapted to help train employees in other industries that rely upon customer service and interaction for success.
Sunnyside Customer Service uses an effective and entertaining approach to customer service training and certification. The website (www.sunnysidecustomerservice.com) offers training DVDs on the 5 Secrets of Sunnyside Service. The Healthcare Edition includes a supplemental DVD covering the healthcare environment, nursing care, physician care, pain management, bathroom assistance, new medications and discharge planning.
About Sunnyside Customer Service: Sunnyside Customer Service (www.sunnysidecustomerservice.com/ target="_blank" class="highlight_link">http://www.sunnysidecustomerservice.com/) provides engaging customer service training videos that help companies to improve customer satisfaction. The Sunnyside philosophy is effective with retail, restaurant, hospitality, banking and healthcare customer service.