MSC to enhance Olympus’ range of after-sales service experience

Online PR News – 11-May-2012 – Mumbai/Maharashtra – Mumbai, May 10, 2012: Olympus Imaging, leader in opto-digital technology, today announced the opening of its first Level IV Master Service Centre in India. Located at its India headquarter in Mumbai, the Master Service Center is designed to international standards to offer after sales services for all Olympus Imaging equipment under one roof, and will cater to products ranging from cameras to binoculars and digital voice recorders. The new Level IV Master Service Center is equipped with all the necessary tools of high standards with a resolution tester service, a first of its kind in India, for adjustment of Olympus professional lenses, DSLRs and mirrorless interchangeable lens systems. These facilities can only be offered by a Level IV, Master Service Center as it requires huge amount of infrastructure, high-precision equipment and qualified technicians. The MSC, built in addition to the existing 14 service centers and over 50 collection centers across India, will help instill greater confidence in consumers looking at investing in high-end equipment.
Mr. Toshio Murai, MD at Olympus Imaging India said, “Since its inception as an Indian subsidiary, Olympus Imaging India has been committed to setting up a strong base in India which would remain otherwise incomplete without a Level IV, Master Service Centre. Also with our aim to capture around 15% of the Indian market by 2015, it is a must that we strengthen our dealer network and after sales services.
Equipped with state-of-the-art technologies, the service centre is a mark of assurance to our loyal customers of our continuous aftersales support. We are also in the process of further consolidating our brand presence across Tier II and III cities by increasing our existing service network across the country, and setting up a Level IV Master Service Centre in Delhi will be our next step.”
The Level IV Master Service Centre, manned by intensively trained engineers, will cater to the needs of the direct customer & ASC collected SLR cameras across India. Services offered include repair of all Olympus digital cameras and lenses, and professional support on software upgradation. The service center boasts about Olympus Imaging India’s focus of providing customers faster response and enhanced personalized services.

Some of the facilities available at the Master Service Center include the following:
• Auto Focus Adjustment
• Flange Back Adjustment
• Light Metering Adjustment
• Flash Adjustment
• White Balance Adjustment
• Shutter unit replacement and related adjustments
• Lens optical adjustments
• Image Stabilizer adjustment
• Firmware upgrade

The service center is addressed at:
Olympus Imaging India Pvt. Ltd. – Master Service Center
Ground Floor, Shop No - 6, Swastik Chambers,
Sion-Trombay Road, Chembur, Mumbai- 400071.
Tel: +91 22-61420500
Email: oimi_customerservice@olympus.in

About Olympus Imaging India Pvt. Ltd.:
Olympus Imaging India Pvt. Ltd. was established in November 2010 and is a wholly-owned subsidiary of the Olympus Corporation which is into the primary business of manufacture and sales of precision machineries and instruments. Headquartered in Mumbai, Olympus Imaging India has set-up two branch offices nationally. In India, as in all parts of the world, Olympus is guided by its global corporate philosophy of placing utmost importance on its relationships with individuals by adopting ‘Social IN - Working with Society to Develop a Better Future’, a philosophy which embraces social values as an essential part of the company’s business ideology. Further, the tagline "Your Vision, Our Future" embodies the company’s determination to realize dreams in a close bond with society while coexisting in harmony.

For any further information, contact:
Olympus Imaging India Pvt. Ltd.
Krupa Ghandhi : 022 61420400 / Krupa_Ghandhi@olympus.in

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