The latest edition of Customer Care News, a magazine designed to help companies improve their customer care and customer satisfaction ratings, is available online.
Online PR News – 01-April-2012 – Farmington Hills, Michigan – Social media outlets are strengthening the power of consumers in today’s marketplace, according to an article in the highly anticipated Spring 2012 edition of Customer Care News magazine.
The lead story of the magazine, entitled “Social Media and a New Era of Consumer Empowerment,” addresses the increasing role of social media in today’s society, particularly when it comes to good — and bad — buying experiences. As the article states, “With the advent of social media, consumers of goods, services, and ideas have been provided a force multiplier that has tilted the balance of power in their favor.” The article was contributed by Richard S. Levick, Esq., president and CEO of Levick Strategic Communications, an organization that represents companies and countries in a host of high-stakes global communications matters.
A leader in customer service publications, Customer Care News magazine is designed to help businesses improve customer care and generate higher customer satisfaction ratings, and features articles on the latest trends and issues in customer care as well as solutions in customer service. The Spring 2012 edition has a strong focus on the changing face of customer care and customer service, particularly in light of changing technology, social media and more.
The Spring 2012 edition features a special section on patient care, which focuses on the importance of customer service in the healthcare setting, including the correlation between employee satisfaction and patient satisfaction.
To view the Spring 2012 edition of Customer Care News, go online to http://customercarenews.com/magazine/.
About Celebration Media U.S. and Talk of the Town Awards
Celebration Media U.S. (CMUS) provides companies with valuable information on improving customer care, through its publishing division, which produces Customer Care News, and its research department, which provides businesses with information on customer service best practices. This commitment has led to the creation of the Talk of the Town Awards program, which is dedicated to identifying companies that are excelling in high-rated customer service feedback and offering them valuable marketing opportunities to leverage their award. Among the types of organizations and professionals eligible to receive the award are hospitals, dentists, accountants, physical therapists, veterinarians, optometrists, insurance, chiropractors, lawyers, financial planners, restaurants, bakeries, event centers, home improvement companies, florists, spas, salons and mortgage companies.
For more information, please contact CMUS and Talk of the Town News at 877-498-6405 or online at www.talkofthetownnews.com.